ADMINISTRATIVE COORDINATOR

Attention applicants:  Do not apply for this position via the MassCareers website.  Your application will not be received. 

To apply, follow the link below to the Attorney General’s Office direct application page.

www.mass.gov/ago/employment.

 ADMINISTRATIVE COORDINATOR

 CONSUMER ADVOCACY AND RESPONSE DIVISIONPUBLIC PROTECTION & ADVOCACY BUREAU

WESTERN MASSACHUSETTS REGIONAL OFFICE, SPRINGFIELD

Attorney General Andrea Joy Campbell is looking for a highly motivated Administrative Coordinator to join the Consumer Advocacy and Response Division (CARD) within the Public Protection and Advocacy Bureau at the Western Massachusetts Regional Office in Springfield. The Administrative Coordinator will provide administrative support to the Consumer Advocacy & Response Division and assist in the processing of consumer intakes at the Western Massachusetts Regional Office.

CARD receives and reviews complaints, advocates on behalf of Massachusetts consumers, and implements settlements entered into by the Attorney General’s Office (AGO) in various areas relating to the Office’s consumer protection efforts, including debt collection, mortgage lending and servicing, housing, automobile sales and lending, utilities, and professional services. The Division also provides referrals and other assistance to consumers, performs research, engages in community outreach, and participates in public education trainings.

To provide the highest quality of services and access for all of the Commonwealth’s residents, the Attorney General maintains an office in Springfield. Office staff includes attorneys, investigators, consumer specialists, paralegals, victim witness advocates, outreach coordinators, and administrative staff. The Western Massachusetts Office works closely with local community organizations to provide outreach and educational programs on important consumer and public safety issues.

Primary Duties:

·         Enter and verify consumer complaint data into the AGO’s record system.

·         Prepare and process letters in response to consumer complaints.

·         Support the collection, review, and response to requests for records under the public records laws.

·         Greet visitors to the Western Massachusetts Regional Office.

·         Assist members of the public who wish to file complaints with the Attorney General’s Office.

·         Provide general administrative support to the office including processing mail.

·         Perform other duties as assigned.

Position Type:  Full-Time/Non- Exempt.  

Our current hybrid model includes some remote workdays for most positions. On in-office days, employees are required to report to one of our designated office locations, either in Boston or at a regional office.

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