Fishtown - Part Time Receptionist

Join the SEV Laser Team!

SEV Laser is one of the fastest-growing aesthetic medical spa brands in the country — and we’re just getting started. With 65+ locations nationwide and new clinics opening every year, we’re building a best-in-class team to support our continued growth and deliver exceptional client experiences.

At SEV, our front desk team is the first impression of our brand. As a Receptionist, you play a critical role in creating a welcoming, elevated experience for every client who walks through our doors. We foster a collaborative, high-energy environment where professionalism, teamwork, and growth are encouraged.

 Why Join SEV Laser?

• Be part of a rapidly growing national brand in the aesthetics industry
• Client-facing role with meaningful impact on the guest experience
• Supportive leadership and team-oriented culture
• Opportunities for growth within clinic operations and beyond
• Employee perks in the aesthetics space you’ll actually enjoy

If you’re organized, people-focused, and thrive in a fast-paced environment, SEV offers a place where you can grow, feel valued, and be part of something exciting.

Job Summary

The Front Desk Receptionist is responsible for managing scheduling, providing service education, supporting retail and membership sales, and ensuring smooth daily clinic operations. This role requires professionalism, attention to detail, strong communication skills, and a client-first mindset.

Receptionists are accountable for maintaining SEV’s service standards, supporting clinic performance goals, and contributing positively to the overall clinic environment.

Key Responsibilities

Client Experience & Front Desk Operations

• Greet every client warmly upon arrival and departure
• Manage check-in, check-out, and payment processes in accordance with company policies
• Provide clear and accurate information regarding services, packages, retail products, and promotions
• Address client questions and concerns professionally and courteously
• Maintain confidentiality and uphold SEV’s customer service and safety standards

Sales & Service Promotion

• Actively promote SEV services, packages, memberships, and retail products
• Identify client needs and confidently recommend appropriate treatments or upgrades
• Support clinic sales goals through consistent client engagement and follow-through
• Maintain strong knowledge of services, pricing, and current promotions
• Leverage prior sales experience to drive conversions and client retention

Scheduling & Administrative Support

• Accurately book, modify, and cancel appointments with strong attention to detail
• Answer phone calls promptly using elevated phone etiquette
• Monitor and respond to office emails and voicemail messages
• Utilize SEV booking and client-management systems efficiently
• Partner with leadership to ensure smooth scheduling flow and daily operations

Office & Clinic Support

• Open and close the clinic in accordance with Standard Operating Procedures
• Maintain a clean, organized, and well-stocked front desk and work area
• Assist with transitional cleaning of treatment rooms as needed
• Monitor inventory levels and notify leadership when supplies are low
• Support overall clinic operations as directed by management

Scheduling Requirements

• Must be available to work 2-3 days per week
• Weekend and holiday availability required

Qualifications

• Prior sales experience required (retail, Med-Spa, membership-based services, or similar)
• Strong attention to detail and ability to multitask in a fast-paced environment
• Excellent customer service and communication skills
• Comfort using computer systems and scheduling platforms
• Ability to work independently with minimal supervision
• Reliable, punctual, and consistent attendance

Working Conditions

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