Senior Associate, Project Management - Rewards and Benefits Governance

Senior Associate, Project Management - Rewards and Benefits Governance

Capital One provides a fast paced, dynamic environment where you can excel in your career. At Capital One, diversity, inclusion & belonging are valued at our core, sparking and enabling us to do good for our associates, customers and communities. Guided by our shared values, we thrive in an environment where collaboration and openness are valued.  We nurture an environment that attracts and develops talent from all backgrounds and experiences, and empower our associates to do great work by creating a culture of belonging that values diverse perspectives, fosters collaboration and encourages innovative ideas – and are routinely recognized as one of the best companies to work for.

The Rewards and Benefits Governance team is part of the PPX organization and is responsible for establishing and maintaining well-managed practices. The team ensures that standardized requirements are consistent across all Rewards and Benefits new intent regardless of Channel, Platform or Line of Business. 

As a Senior Project Manager of Rewards and Benefits Governance at Capital One, you will apply your strategic and analytical skills to ensuring consistent experiences for customers who take advantage of a wide variety of Rewards and Benefits. You’ll team with world-class professionals and leaders across the card businesses to develop and implement strategies that are central to delivering business outcomes that meet customers’ needs and expectations. 

Success in this role will require the ability to adapt to change quickly, create efficiencies and to influence decisions with both internal and external stakeholders.

The Rewards and Benefits Governance team: (i) Manages the intake process for all new intent (ii) Establishes requirements and ensures that all campaigns are compliant with them (iii) Monitors emerging risks and makes process improvements to mitigate them (iv) Provides regular reporting to Sr. Leadership and other key stakeholders.

General Responsibilities:

• Reviewing processes, platforms and technology end-to-end, through the eye of the business, customers and regulators. Identifying emerging risks and making connections across related New Intent items.

• Building relationships and collaborating with key stakeholders to develop strategies and/or ensure delivery of commitments 

• Managing the process which meets key, recurring internal deliverables using a variety of techniques and tools (like BPM, Lean, Agile or Six Sigma) to define, manage and improve processes.

• Planning, designing, and managing projects in a complex and dynamic environment. Revising needs to meet changing requirements and/or emerging risks

• Identifying ways to improve and streamline business processes

The person will:

• Exhibit a proven track record of project management, bringing the ability to quickly put structure in place to manage the work

• Demonstrate outstanding communication and partnership skills which are essential for interacting and communicating with key stakeholders across all levels to manage, inform, and influence outcomes

• Demonstrate organizational agility to adapt to changing demands

• Display strong consulting and collaboration skills

Basic Qualifications: 

• Bachelor’s Degree or Military experience

• At least 3 years of Project Management experience

Preferred Qualifications: 

• Masters Degree or MBA

• 5+ years of Project Management experience

• 1+ year of People Management experience

• PMP, Lean, Agile or Six Sigma certification

• Project Management tools (Workfront, JIRA etc)

• Strong communication and collaboration skills

• Strong problem solving and influencing skills

• Work experience achieving results with complex projects

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posti