Project Manager, Asset Protection Operations

Overview

Burlington is hiring a Project Manager, Asset Protection Operations, to protect company assets and reduce inventory shortage.

The Asset Protection Operations team is responsible for leading,  developing, and implementing policies, procedures, and initiatives to reduce theft and fraud in stores, in addition to creating training programs to improve processes and increase shortage awareness. The Project Manager will utilize project management methodologies to develop project roadmaps, lead definition and stand-up meetings and maintain all project artifacts.

 

In this role, you will be a collaborative change agent, recommending, building and influencing programs and process improvement to drive productivity, achieve KPI benchmarks, accomplish departmental goals, and ultimately support reduced shortage. You will be a self-starter with a strong attention to detail and the ability to work in a fast-paced, ambiguous environment. The drive and capability to shape a new business group strategy and foster ideas and solutions is critical.

 

The Project Manager will develop strategic communications strategies for all assigned projects. This role will integrate planning processes with field and corporate business partners to ensure alignment with business objectives. You will build and maintain strong relationships throughout the organization with both field and corporate business partners, remaining flexible with a high level of professionalism and confidentiality. This role must prioritize, plan, streamline execution and drive results through an organized and effective communication strategy.

 

A Day in the Life:

• Spearhead and amplify AP operational processes and programs (35%)
• Identify AP best practices, competitor strategies, and technology to enhance efficiency, execution, and reduce labor costs.
• Govern all AP standard operating procedures, policies, etc. and influence other store SOPs to ensure there is no potential to create shortage.
• Lead Shortage Assessments in stores to ensure compliance, identify gaps, and drive corrective actions with field leadership.
• Partner with AP Strategy and Analytics to ensure that AP practices are properly measured, assessed, and have an identifiable benefit. Deliver performance metrics to the organization that are structured to clearly identify performance trends coupled with mechanisms to address deficiencies via action planning.
• Work with cross-functional teams to optimize shortage reduction tools like SCA, Shortage Highway, Silent Partner, Hi-5, and B-Aware.

• Develop strategies and drive improvement in shortage results (35%)
• Build strong partnerships with Store Operations, Field Leadership, Procurement, Finance, Store Innovation, Merchants, PIC, Legal, etc. to secure support, implement recommendations in a fast-paced environment, and drive best-in-class operational execution consistently across all store locations.
• Generate and identify innovative ideas and solutions to protect our merchandise via emerging technologies and by staying ahead of industry trends through research, networking, professional retail organization memberships, etc.
• Define project success criteria (KPIs, qualitative feedback, cost/benefit analysis) and lead and manage cross-functional teams to deliver required results in accordance with corporate expectations and time schedules.

• Develop and execute a cohesive merchandise protection strategy to drive improvement in shortage results (15%)
  • Reduce inventory shortage by leading merchandise protection pilots and strategies.
  • Implement best practices for shortage control initiatives, working with Strategy, Procurement, and Store Operations on testing, pricing, and labor standards.
  • Simplify EAS technology to cut costs, prevent tag movement, and reduce tag pollution.
  • Manage supply requests and planned orders for existing and new store locations, staying within budget constraints.

• Spearhead AP communications, training, and change management (10%)
  • Utilize company communication tools (BPLANNER, Field Leadership News, FirstUp, eCourses, etc.) to introduce, reinforce, and provide recognition of Asset Protection programs and processes.
  • Collaborate with corporate and field AP leaders to create and refine new hire onboarding processes that deliver relevant information, properly timed, to give new hires the best chance for success. Partner with Learning and Development partners to continually assess onboarding and ongoing training effectiveness.
  • Develop and implement a change management strategy to support our transformation in both business processes and technology. Develo