Store Manager (39070)

GOODWILL GULF COAST

Job Description

TITLE: Store Manager DATE WRITTEN: 07/2020

DEPARTMENT: Donated Goods SUPERVISED BY: Director of Store Development

SUPERVISES: Store Employees, participants/trainees STATUS: Exempt

Mission Contribution:

To ensure the efficient and cost effective operation and stewardship of the Goodwill retail store to maximize profitability and increase employment and/or training opportunities.

Function:

Responsible for all aspects of operating a donated goods retail store.

Essential Duties:

1. Ensures World Class donor and customer service.
2. Ensures hiring, training, development, supervision, and evaluation of team members within the framework of Goodwill policies and procedures and job descriptions.
3. Develops, trains, and supervises Assistant Managers ensuring they are able to perform all of the duties and responsibilities outlined in this position description on a regular or intermittent basis.
4. Creates a solid team that will deliver excellent financial results and provides a safe, healthy, and productive work and training environment for all team members.
5. Operates the retail store within budgeted expense to revenue ratios and donor value.
6. Ensures good stewardship of all donations, through proper handling and processing of incoming donation flow in and out of the store in accordance with Goodwill policies and procedures.
7. Schedules and/ or maintains labor and payroll in accordance with Goodwill policies and procedures.
8. Responsible for loss prevention and security of the store in accordance with Goodwill policies and procedures.
9. Makes sure that cash registers are balanced, bank deposits are prepared and that records of store transactions are maintained daily.
10. Ensures the proper rotation of all store merchandise.
11. Initiates, completes and submits personnel, new hire and payroll records, accurately, in a timely manner.
12. Ensures the cleanliness and image of the store and/or donation stations by making sure that staff adhere to interior and exterior cleanliness standards.
13. Minimizes accidents and Workers Compensation claims by making sure that safety and accident reporting standards are followed and preventive measures are taken.
14. Plans and organizes store meeting, functions and activities and makes sure that employees are informed regarding agency information, events, services and other updates communicated by the administrative office and/or other agency divisions.
15. Works with the mission services staff to collectively develop trainees assigned to the store.
16. Responsible for ordering and maintaining supplies and all other Goodwill property in a secured manner in accordance with established budget and practices.
17. Ensure the following statistical counts are completed and documented in an accurate and timely manner:

• Donor counts n Apparel hang counts