Engineering Manager, Dedicated
GitLabAbout the role
GitLab is an open core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating the rate of human progress. This mission is integral to our culture, influencing how we hire, build products, and lead our industry. We make this possible at GitLab by running our operations on our product and staying aligned with our values. Learn more about Life at GitLab.
An overview of this role
As an Engineering Manager, GitLab Dedicated, your primary focus lies on hiring and building a world-class team and putting them in the optimal position to succeed. You’ll do this by maintaining an environment where team members can thrive and the team produces results.
You will partner with a Product Manager to connect business goals and customer needs with sound engineering to create a scalable product. Your team will be globally distributed and you will work in an async and agile way to improve the reliability, quality, security, and performance of the GitLab Dedicated product.
In this role, you will participate in the Dedicated incident escalation rotation to enable engineers to meet GitLab Dedicated availability goals and SLAs.
The Dedicated teams build and manage our GitLab Dedicated SaaS service and are working on projects that enable us to better meet customer needs. Projects include enabling new features on the GitLab Dedicated product, scaling, compliance and improving team processes and automation.
What you’ll do
- Lead a new Environment Automation Team within the Dedicated Group, partnering with the team's Product Manager and providing direct management and support to the engineering team.
- Manage and improve the availability, security and scalability of GitLab Dedicated
- Maintain an environment where Team Members can thrive and the team produces results
- Hire and grow an incredible team that lives our values
- Manage Agile projects
- Improve the quality, security and performance of the product
What you’ll bring
- 3+ years of experience leading single or multi tenant SaaS systems in an Infrastructure, SRE, or similar team
- Ability to deep dive into technical issues and translate this to understandable language for the business
- Experience hiring, coaching, growing, and retaining Engineering talent
- Deep technical understanding of running SaaS applications and infrastructure at scale
- Experience leading a team on a large-scale consumer platform
- Strong cross-functional collaboration skills
About the team
The GitLab Dedicated team’s mission is to create a fully managed, single-tenant GitLab environment, served through a GitLab Dedicated platform. It is developed to remove any manual interactions with customer tenant installations, and to ensure that the customer tenants are fully focused on unlocking the power of The One DevOps Platform.
The team is focused on owning the reliability, scalability, performance & security of the GitLab Dedicated product and its supporting services. The team is seeking to build an automated and scalable solution making use of GitLab features and cloud vendor managed products, where appropriate, to reduce complexity, improve efficiency and deliver new capabilities quicker.
The team uses Engineering Principles to guide the decisions it makes for its services. We aim to contribute the lessons we learn running GitLab Dedicated back into the GitLab application and GitLab.com to improve overall customer experience with GitLab. We collaborate closely with Support teams, Professional Services, and Customer Success Management teams to provide the best customer experience.
How GitLab will support you