Patient Care Supervisor, Technologist (Imaging, MRI) - 1.0 FTE

Why UMPhysicians?

The Patient Care Supervisor, Technologist actively supervises the clinical operations of clinic(s) and outreach locations and front end business operations.  Provides daily work direction and supervision of staff to ensure providers have adequate staffing assistance to accommodate clinic efficiency while also achieving site objectives.  Directly supervises all non-clinical staff and other patient care staff as assigned. 

Lead and facilitates in improvement projects/teams to optimize clinic quality outcomes, operational and financial efficiency, customer and staff satisfaction.  Supervises training of staff and ongoing development to ensure that employees are competent.  Assists and/or hires new staff in collaboration with clinic director.  Ensures staff training complies with regulatory requirements. Advises and leads in conjunction with Clinic Operations Director, staff with regard to changes in the medical community to ensure best practices.  Clinical policy/direction and may assist with care of patients in urgent and emergent situations promotes clinical services.  Assists in achieving coordination, consistency and integration in the operation of the clinic site in conjunction with clinic leadership, and manages the development and implementation of required learnings, policies and procedures. Ensure solid business operations for clinic efficiency with systems for registration, scheduling, pre-visit management, collection of copays, and supply/equipment utilization.

Responsibilities:

Supervises (Non-RN) Patient Care Staff in Clinic setting 

• Acts as a working supervisor; works alongside staff

• Maintains a communication system to assure all employees have relevant, timely, and appropriate information
• Holds patient care staff accountable for their work
• Provides feedback and coaching on an ongoing basis
• Conducts fair, accurate and timely performance reviews
• Continuously takes action to enhance employee satisfaction
• Ensures that human resource policies and procedures are followed
• Exercises independent judgment as to the work flow of areas of responsibility with respect to patient care, in accordance with policies, procedures, and guidelines

Supervises clinical operations

• May monitor and improve clinic efficiency by managing performance of clinic, including patient volumes, staff expenses and other costs.
• Demonstrates effective stewardship of limited resources.
• Uses quality improvement tools and techniques to assess workflow issues and make process improvements.
• Recognizes and addresses opportunities for improvement, using best practices information.
• Sets appropriate priorities among competing demands.
• Understands facility fee billing process
• Understands the use of the electronic medical record and acts as a resource for employees and physicians
• Ensures that Compliance policies and procedures are followed on site.
• Follows all clinical regulatory requirements

Focuses on patients and customers

• Sets an example of exemplary customer service standards
• Continuously builds customer understanding by monitoring patient satisfaction performance and customer feedback.
• Takes actions to meet and exceed the needs of customers.
• Continuously implements strategies to improve customer satisfaction.
• Under direction of Clinic Director and/or Director of Clinical Operations, oversees quality initiatives are implemented to provide the highest quality of care to our patients.

Uses communication strategies to achieve desirable outcomes.

• Communicates verbal and written information in a clear, concise, accurate, and timely manner.
• Uses communication strategies appropriate to patient/family needs for information, education, and support.
• Communicates effectively with all members of the healthcare team.

Coordinates daily activities of work team to ensure patient needs are met.

• Completes and submits staffing schedule to Manager and covers sick calls and assigns breaks.
• Acts as a resource for team members related to best practice and policy.
• Refers standards of practice issues to Clinic Operations Manager for resolution.
• Responds to and helps resolve operational issues.
• Assists Clinical Director with development and maintenance of practice protocols and guidelines.

Provides Technical Services as needed and promotes team environment across the site and through interactions with other clinics.

• Serves as a