TCSEPP Coordinator- SWORPS-UTK (West Tennessee)

The University of Tennessee Knoxville, College of Social Work, through the Social Work Office of Research and Public Service (SWORPS) is accepting applications for a Coordinator for the Tennessee Child Support Employment & Parenting Program (TCSEPP). Within SWORPS, the TCSEPP Coordinator functions as a case manager for a child support program funded by the Tennessee Department of Human Services (TDHS). The TCSEPP team has the mission to help non-custodial parents overcome barriers to employment in order to become stable, obtain employment, pay child support, become self-sufficient, and be an active parent in their child(ren)'s lives.  

The TCSEPP Coordinator responsibilities will include, but are not limited to:   

• Determine participant eligibility and properly assess participants' barriers and make appropriate referrals for identified barriers  
• Develop individual action plans for participants and provide one-on-one case management to participants to assist them with job readiness activities and emotional support and encouragement  
• Maintain accurate records of all participant interactions in appropriate places, i.e. TCSES, Apricot, Excel spreadsheet, etc.  
• Monitor participants' child support eligibility & payments; program involvement & compliance, and employment  
• Maintain balances of petty cash account, procurement card, and any other assigned financial information  
• Develop and maintain partnerships with local agencies to assist participants with barriers to employment  
• Attend community interagency meetings to learn about and share available resources and information  
• Participate in partner meetings  
• Provide consultation to evaluators regarding program progress  
• Provide regular updates to Child Support staff and attorneys on participant progress  
• Maintain a court presence to foster a positive relationship with the Child Support legal system and to recruit and/or enroll potential participants  
• Participate in job/resource fairs 
• Help to develop and maintain outreach materials, i.e. brochures  

Required Qualifications

• Education:  Bachelor’s Degree in a related field (three additional years of experience can be substituted for Bachelor’s degree)
• Experience: Two years of experience in customer / client service
• Knowledge, Skills, Abilities: Skills in case management; ability to assess participant needs; skill in interacting with a diverse group including partners, attorneys and employers; ability to advocate for participants, ability to work independently and within a team setting; ability to travel to multiple counties and to be flexible in scheduling.

 Preferred Qualifications

• Experience:  Experience working with non-custodial parents and /or Employment programs; Experience collaborating with community groups and/or social service organizations; Demonstrated experience working with Tennessee Child Support Enforcement System (TCSES) and Apricot databases.

Work Location 

• The position is remote but requires a flexible schedule to accommodate travel and appearances in various counties in Dyer and Lake counties in West Tennessee. Position requires candidate have an automobile at his/her disposal, a valid driver’s license and current automobile liability policy with continuous coverage.

Compensation and Benefits 

• UT market range: 07
• Anticipated hiring range:  50,000
• Find more information on the UT Market Range structure here
• Find more information on UT Benefits here

Application Instructions