Senior Program Director

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Top Secret

Clearance Level Must Be Able to Obtain:

Top Secret

Public Trust/Other Required:

Other

Job Family:

Program Delivery and Execution

Job Qualifications:

Skills:

Agile Methodology, Federal Government Contracts, Information Technology (IT) Support Services, Information Technology Infrastructure Library (ITIL), Program Management

Certifications:

None

Experience:

7 + years of related experience

US Citizenship Required:

No

Job Description:

The Program Manager (PM) Senior Director will deliver the full breadth of Enterprise IT services for a large Government Agency. The scope of responsibility includes infrastructure operations and engineering, network services, on-prem and cloud hosting, cyber security, help desk and desktop support. The successful candidate will oversee and manage all aspects of the Government Contract and will serve as the primary liaison between GDIT staff and Federal Leadership. The Program Director will also have responsibility for program execution, staff development, contract management, and financial management.

HOW A PROGRAM DIRECTOR WILL MAKE AN IMPACT:

• Position GDIT as trusted advisor with Federal Government Clients. Lead teams to meet and exceed SLAs and KPIs while mitigating risks, controlling costs and managing to schedules.

• Work with the team to develop comprehensive project plans to be shared with clients as well as other staff members.

• Ensure efficient delivery of contract capabilities using industry standards and repeatable processes including an ITIL framework.

• Manage and oversee subcontractors, as well as full time employees.

• Participate in the negotiation of contract and contract changes. Coordinate the preparation of proposals, business plans, proposal work statements and specifications, operating budgets, and financial terms/conditions of contract.

• Act as primary customer contact for program activities, leading program review sessions with customer to discuss cost, schedule, and technical performance.

• Establish milestones and monitor adherence to master plans and schedules, identifies program problems and obtains solutions, such as allocation of resources or changing contractual specifications.

• Develop mechanisms for monitoring project progress and for intervention and problem solving with project managers, line managers, clients and other stakeholders.

WHAT YOU’LL NEED TO SUCCEED:

Required:

• 7+  years-experience managing  government services contracts valued over 100 million a year, with team sized of over 250 persons, supporting federal enterprise IT Operations, to include networking, data center ops, cloud, cyber security, and end user services.

• Demonstrated experience with Earned Value Management on projects of a similar size, scope, and complexity to this TO.

• Demonstrated experience managing and leading geographically dispersed operations and engineering staff of varying skill levels, in a project environment similar in size and scope as this TO

• 5+ years-experience leveraging ITIL/ITSM frameworks to improve service availability, reduce costs, and improve customer satisfaction.

• 3+ years-experience managing and leading remote and geographically dispersed operations and engineering staff.

• Experience managing SLAs/KPIs on enterprise IT environments with 15,000+ users and thousands of servers.

• Active Project Management Professional certification is required.

• Experience leveraging data analytics and insights to drive program strategy.

Desired:

• Prior successful experience leading teams through the GSA's Assisted Acquisition Services (AAS) / FEDSIM acquisition process is highly desired.

• ​Program Management Professional (PMI-PgMP) certification is strongly preferred.

• ITIL 4 Managing Professional, Strategic Leader or Master certifications.

• Recent experience (within the last 5 years) coordinating an organization’s shift toward implementing and executing modern IT delivery methodologies (e.g., DevSecOps, Agile, AIOps).

• Experience providing oversight of Projects and Engineering Teams.

• Experience in delivering and maturing ITSM using ServiceNow.

• Experience managing a program in a Cost-Plus Award Fee environment.

• Experience implementing service