At CF Industries, our mission is to provide clean energy to feed and fuel the world sustainably. Our employees are focused on safe and reliable operations, environmental stewardship, and disciplined capital and corporate management. By joining CF, you will be part of a team that brings their varied experiences, wide-ranging knowledge and diverse talents together to deliver important work and you’ll be able to pursue complex, exciting opportunities that help you continue to grow and achieve your potential in different areas.  You’ll take pride in working for a company that lives its values and where you can be yourself at work, as part of an authentic team that encourages you to share your views and opinions.  Our eight manufacturing complexes in the United States, Canada, and the United Kingdom, an unparalleled storage, transportation and distribution network in North America, and logistics capabilities enabling a global reach underpin our strategy to leverage our unique capabilities to accelerate the world’s transition to clean energy.

Function:

Information Technology

Job Summary:

The IT Support Specialist - I is responsible for a wide range of IT Support to encl users for hardware, software, and peripherals. The role resolves encl-user issues by providing general user support, environmental support, and technical support following established service management and other standard operating procedures. The position interacts with network operations, security, and technical support experts to maintain and monitor infrastructure services. IT Support partners with the business to identify and present proactive solutions that will improve productivity. Overtime and on-call responsibilities are required to provide 24-hour support for safe reliable operations.

Job Description:

• Support users/user groups on all aspects of user-reported problems such as username and password issues, and menu navigation, including software configuration, installation, setup, and distribution of hardware, and peripheral equipment. Consult with subject matter experts and vendors to resolve issues.
• Resolve issues utilizing established tracking processes, including recording of issues, triaging every ticket and initial troubleshooting, assignment, and escalation of issues to the right support group, and closure/follow-up to resolution.
• Deliver support to the user community for maximizing user productivity through first-tier help desk support and providing end-user training and support for all Microsoft applications.
• Assist in the troubleshooting of computer networks and related computing environments, including computer hardware, systems software, applications software, backup systems, and disaster recovery processes (including digital and analog communication equipment).
• Provide support in the implementation and deployment of a project as assigned
• Monitor, diagnose, and resolve hardware, software, or other network and system problems, replacing defective components when necessary. This may include manufacturing facility technical control hardware and software issues.
• Maintain cybersecurity and data security protocols for protecting sensitive data.
• Champion the pursuit of safety, regulatory compliance, and operational excellence, including proper use of PPE necessary for each task, following established procedures and protocols, and identifying and communicating hazards or incidents.
• Understand and always comply with established processes, policies, and procedures supporting internal controls. Examples, but not limited to IT General Controls (ITGCs) Managed Access (MA-xx) Managed Operations (MO-xx) and Change Management (CM-xx); Sarbanes Oxley/SOX; Data backup, recovery, and classification. Information Technology Asset Management (ITAM)

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