Customer Account Representative

Description

Cox & Company solves the aerospace industry's most challenging ice protection and temperature control problems.  For over 80 years Cox has worked with OEMs, Tier 1 and Tier 2 Suppliers, as well as all major modification and finishing centers throughout the world. From initial design concepts through aircraft integration and operation, our company provides the highest quality full-lifecycle support to our customers.  

We are looking for a knowledgeable, energetic and self-motivated individual to join our team as a Customer Account Representative to assist with commercial and military aerospace contracts. The Representative will be a key customer contact who represents Cox and our commitment to ensure fulfillment of contractual requirements. 

Requirements

• Review, organize and enter all data from a customer’s contract into our database
• Coordinate customer demand and requests within interoffice departments to ensure all customer commitments are clearly reviewed and dispositioned.
• Communicate clearly and consistently on overall status, concerns and any business matters between customers and internal departments 
• Ability to review and understand contractual Terms & Conditions while also being able to review and write/edit contracts.
• Timely utilization of Customer portals in support of contracts and support of customer requirements
• Ability to review costs, generate pricing and submit/respond to solicitations on behalf of the company per departmental procedures. 
• Ability to utilize MS Office products during the performance of assigned functions
• Prepare weekly status reports which will be submitted and presented to the Director of Contracts
• Perform other job-related duties in support of other departments, such as our customer support/Marketing department as necessary or assigned.

Qualifications and Requirements:

• Bachelors in business, Finance or other related, preferred.
• Years of Contract Administrative Experience:  1 – 3 years.
• Years of Data Entry Experience: 3-5 years.
• Excellent verbal and written skills to communicate effectively with various functional groups at all levels, both internal and external.
• Proficiency in Microsoft Office products MS Office, especially MS Word and Excel. 
• Prepare and make presentations utilizing MS Power Point.

Physical Requirements: 

• Must be able to lift up to 15 pounds at times.  
• Prolonged periods sitting at a desk and working on a computer.

This position involves exposure to projects and contracts subject to the International Traffic in Arms Regulations (ITAR). As a result, only U.S. Citizens or Permanent Residents (Green Card holders) are eligible for employment in this role. Applicants must meet these requirements to be considered.