Mortgage Systems Analyst I; BR 10 - Mortgage Ops; 5.9.2025

Description

Mortgage Systems Analyst I Job Responsibilities:

• Systems troubleshooting with the ability to resolve complex issues
• Identify the root cause of problems
• Develop and implement solutions efficiently
• Communicate clearly and professionally with users, explaining technical issues and solutions
• Document and maintain detailed records of support request, issues, and implemented solutions in ticketing system
• Configure encompass settings to promote efficient workflows and access rights for users
• Configure input forms, print forms, business rules, user groups, organizational hierarchy, documents, and templates to promote automation and drive efficiency
• Assist with implementing and maintaining system integrations and third-party solutions
• Assist Branch Support with guidance pertaining to training documentation
• Assist with systems configuration to support branch onboarding and offboarding efforts
• Assist with configuration of reports and pipeline views in Encompass
• Assist with configuration of Encompass Web
• Identify and escalate critical scenarios as applicable
• Assist with implementing, maintaining, and increasing efficiency in point of sale and customer relationship management systems.  

Requirements

Work Hours: 

• This is a full-time position with access to be a remote employee

Education and Experience Requirements:

• 5+ years of experience as an Encompass administrator
• 5+ years of experience with point of sale and customer relationship management systems
• 5+ years of experience troubleshooting scenarios in a ticket system
• 5+ years of experience in the mortgage industry