Jr Customer Support Associate

Company Description

Experian is the world’s leading global information services company. During life’s big moments – from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers – we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organizations to prevent identity fraud and crime.

We have 20,000 people operating across 44 countries and every day we’re investing in new technologies, talented people, and innovation to help all our clients maximize every opportunity

We are very proud that FORTUNE named us one of The 100 Best Companies to Work For. In addition, for the last five years we’ve been named in the 100 “World’s Most Innovative Companies” by Forbes Magazine.

Experian Insurance Services Team is a digital-first insurance agency reinventing the broker model through technology, data, and human advisors. We are on a mission to make the process of finding the best auto and home insurance easy, straightforward, and transparent. We’re serious about building and using technology to save our customers money, time, and hassle, and we’re just getting started with what we will accomplish. We’re looking for people who are just as passionate about products that help make consumers’ financial lives easier as we are.

 

Job Description

The Jr Customer Support Associate is responsible for interacting with customers through chat, email and phone. You will answer questions, make changes to insurance policies and counsel customers on their insurance needs when necessary. You will ensure that customer needs are taken care of in the first interaction and that you exceed their expectations.

What you’ll be doing

• Effectively manage existing customer accounts for Personal insurance policies via phone, email, text and chat using various insurance company systems
• Clearly explain insurance products to customers leveraging a consultative and empathetic approach
• Assist 3rd parties with policy documentation and changes
• Work effectively in a fun and collaborative team environment

Qualifications

What your background looks like

• Required – Property & Casualty insurance license
• Required – 1 year of customer service experience
• Preferred – previous call center experience
• Empathetic towards customer needs
• Experience working in fast paced environment
• Fast learner who is detail-oriented

Additional Information

Why choose us?

Our colleagues’ health and wellbeing are a top priority for us, that’s why our reward, benefits and wellbeing programs are designed so you can come to work feeling your very best self. Our benefits focus on health, money, and lifestyle so you can tailor your benefits to your own personal needs. Whether it’s your physical and mental wellness, getting to work or preparing for the next big milestone in your life, we have a range of flexible options to have you covered!

• To learn more about our culture and what it’s really like to work here, check out our interactive guide here: https://view.pagetiger.com/experianguideforcandidates/1
• Could this be the role for you? Apply now to start your journey with Experian.
• To learn more about our culture and what it’s really like to work here, check out our LinkedIn and social media channels using the hashtags #UniquelyExperian
• Youtube video link: https://www.youtube.com/watch?v=trvcHqr81TY
• Experian Careers - Creating a better tomorrow together
• Find out what its like to work for Experian by clicking here

Perks

• Flexible work schedule and relaxed dress code 
• Fully remote or in-office hybrid model, depending on location
• Competitively priced medical and dental plans
• Well-rounded employer-matched 401(k) plan
• Free/discounted benefits and services, such as tax-free commuter passes and free credit monitoring
• A well-balanced work-life balance that includes generous sick and vacation time
• Experian is an Equal Opportunity Employer
• Anyone needing accommodation to complete the interview process should notify the talent acquisition partner

Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above.  Within this range, individual pay is determined by work location and additional factors such as j