Dock & Door Service Writer/ Parts Associate

Eastern Lift Truck Co.
Service Writer/Parts Associate

Currently, we are seeking a Dock and Door Service Writer/ Parts Associate to support our York, PA location. We offer tremendous opportunity for growth, competitive compensation and benefits for individuals who want a career with a great company that maintains a family feel!

Main Duties:
• Prepare service quotes
• Open and close work orders
• Set-up and maintain customer profiles in company database
• Interact with technicians and managers to create maximum synergy, coordination, and cooperation
• Responsible for being a positive leader in helping the department work towards its goals
• Order, process, & pull parts for our Customers and Technicians
• Responsible for providing a high level of customer service
• Inventory control / Shipping / Receiving of Parts Inventory
• Source parts to find the best value for our customers
• Maintain an accurate inventory

Requirements:
• Minimum 1 year of experience working in Dock and Door Parts
• Must possess unwavering customer service drive and focus
• Ability to multi-task and work in a fast-paced environment
• Pleasant phone demeanor
• Proficient with Microsoft Word and Excel
• Exceptional skills for communicating interpersonally through written & verbal means to co-workers, transportation carriers, and customers
• Ability to respond promptly to customer requests and needs, check product order availability, and provide superior customer satisfaction
• Positive attitude
• Excellent work ethic
• Applicant must be a team player
• Stable work history
• Must be able to lift 25 lbs.

Benefits:
Medical, dental, vision, and prescription plan. 401k with partial company match, paid vacation and sick days, paid holidays, short- & long-term disability, and basic/supplemental life insurance policies.

Who is Eastern Lift Truck Co.?
Eastern Lift Truck Co., is a family-owned company, celebrating over 50 years strong. We provide sales, parts, rentals and service in all areas of the Lift Truck, Material Handling and Allied product business.
At Eastern Lift Truck Co. we know that the employees are the ‘heart and soul’ of the company.
Find out more at: www.easternlifttruck.com
“Eastern Lift Truck Co. is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets”