Client Service Representative

Client Service Representative                  

Being a Client Service Representative (CSR) in our veterinary office takes a special kind of person. A CSR is the client’s first and last impression when visiting us, and it is important that all clients feel welcome, safe and comfortable.                  

East Louisville Animal Hospital is a full-service, 4-doctor practice is proud to serve pets and clients in Louisville, KY, and the surrounding areas. We offer a variety of services and utilize advanced diagnostic tools, such as digital X-ray, a full in-house laboratory, and a pharmacy; we are also equipped to treat emergencies. Our team is passionate about providing remarkable service to our clients and patients, and we strive to maintain a positive work environment based on hard work, a positive attitude, and integrity.                       

It is our mission to partner with our clients to nurture and preserve the human-animal bond by providing compassionate, expert, and affordable veterinary care from a pet’s first adventure throughout their long and healthy life.                      

As a Client Service Representative, you will be expected to:              

• Deliver exceptional customer service to pet owners in a polite and timely manner, both in person and over the phone                

• Schedule and confirm appointments, record keeping and organization, provide estimates and invoices for payment                

• Respond with compassion and empathy in stressful and emotional situations                

• Maintain a clean, stocked, and orderly lobby and front office area                

• Educate clients on wellness plans, food, and products sold in the waiting room                

• Perform opening and closing procedures, end-of-day reports, and deposits                 

• Data Entry: records, client questionnaires, referral information, etc.                 

• Distribute mail                 

• Ensure that referral letters and lab results go to the corresponding veterinarians                 

• Admit patients: ensuring that the patient is weighed and all information is current                

• Opportunities to learn Veterinary Assistant skills if desired                

Skills and Qualifications:                  

• One year of experience in veterinary practice (or human medical practice) preferred          

• Minimum two years’ customer service experience required (retail, food and beverage, etc.)          

• Computer experience (email usage, word/excel) and proficiency required in front desk equipment (such as a fax machine, credit card machine, copy machine, and postage meter)          

• Must possess basic math skills to determine proper deposits, make changes, and process payments utilizing credit card and check terminal          

• Preferred general understanding of veterinary terminology, situational understanding and being able to communicate these situations with clients and the veterinary team successfully.            

• Excellent communication skills with clients and team members          

• Proficient time management, ability to solve problems, learn, and handle multiple tasks          

• Enthusiastic team player with a patient and positive professional attitude.          

• Must be able to work seated for most of the day          

Benefits and Perks:   

• Short Term Disability paid for by employer     

• Complimentary Life Insurance $25,000; with options to purchase additional voluntary benefits for self or family     

• Company-Sponsored Employee Assistance Program (Headspace)    

• 401K with 100% company match up to 3% and 50% company match up to 5%, eligible after 6 months of employment    

• UMR Insurance Plans with multiple options    

• Flexible Spending Account or Health Savings Account options     

• United Healthcare Dental Insurance; includes a 100% paid premium option for team members    

• United Healthcare Vision Insurance option