HBHF Report Writer, Chemist - Buffalo, NY

Position Summary

Provide technical support to internal and external clients through physical and analytical testing/consultation.  Conduct laboratory testing on consumer products to evaluate samples on own merit, comparison studies and/or national/international regulations.  Provide technical consultation to clients regarding test data, product regulations/requirements and product development.

Objective

Provide proactive assistance to clients by identifying and resolving product issues, along with providing timely and accurate test results and information to both internal and external clients that meet or exceed their expectations.

Major Roles & Responsibilities

• Offer problem resolution, as applicable, for any client issues identified, highlighted or questioned with the aim of enhancing client satisfaction and improving client relations.
• Understand and interpret standards for appropriate test methods, providing direction to staff and client, as required.
• Reviews contract requirements prior to testing in order to assure adherence to client requirements and/or coordinates testing between labs (As applicable per lab practices).
• Evaluate products submitted for testing for quality / safety issues, providing direction to staff, as required.  Conduct limited research for new testing services and standards.
• Prepare a variety of samples for testing using prescribed testing methods following testing standards / specifications, as required, as complexity warrants (As applicable per lab practices).
• Conducts testing or analyzes a variety of consumer products samples for basic bench analysis and analytical instrumentation using prescribed testing methods following testing standards / specifications appropriate to the sample, as required, as complexity warrants.
• Follows the guidelines set forth in the Bureau Veritas Consumer Products Services, Inc Quality Manual and Safety procedures applicable to site.
• Accurately record test data.
• Evaluate test results data, as required.  Provide direction to clients relating to other BV lab information, as applicable.
• Train temporary employees on sample preparation method, as required.
• Assist with department testing in other areas, providing direction to techs, as required and applicable to site.

• Prepares and reviews written technical reports and invoices, as required and applicable.
• Perform final review and interpret data / reports, providing direction, as required.   Perform critical error review.  (As applicable per lab practices).
• Organizes and monitors workload to meet or exceed laboratory turn around time and client expectations.
• Prepares written communication to internal and external clients regarding administrative and technical issues, providing direction as needed.
• Interface with staff members internally and at other locations on interpretations and to ensure global consistency, providing direction to staff, as needed.
• Write, train, implement and update lab procedures, test protocols, and technical procedures, providing direction as needed.
• Calibrate, operate, and maintain testing equipment, maintain supplies, lab cleanliness and analytical instrumentation, as required.
• Identify, troubleshoot and resolve technical issues, providing direction to other lab personnel.
• Maintains up to date knowledge of current regulations and products to be tested.
• Make recommendations to clients for testing and inspections in a limited scope.
• Provide technical opinions / recommendations / interpretations pertaining to compliance, requests, testing issues directly to clients or other BV locations.
• Prepares quotes with client services, assisting with identifying appropriate standards / protocols for testing, as required.  Assists with quotes, presentations and calls to clients in a limited scope. 
• Other duties as defined by supervisor/manager, department needs and workload.
• Adhere to the requirements of the BV-CPS Quality System and assist with the implementation and maintenance of the Laboratory Quality System.
• Provide feedback to department Manager regarding departmental systems, processes and recommendations for improvements.
• Provide technical support to analysts/technicians/external clients.
• Follow the guidelines set forth in the Bureau Veritas Consumer Products Services, Inc Quality, Health, Safety, Security and Environmental policies and procedures.
• Comply with Bureau Veritas Consumer Products Services, Inc management systems in accordance with ISO 17025, ISO 9001, ISO 14001, ISO 45001.
• Provide technical training to technicians and temporary staff.

Additional Responsibilities for Chemist I:

• Implements, follows and trains the