At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

Job Summary

This position is responsible for contacting members and community partners in assigned areas and is responsible for performing ongoing functions to support the social service department. Responsible for contacting identified members to inform and educate them on health care programs, responding to inquiries from members, and supporting the clinicians in the physical and behavioral health management department with their provider and member activities. This position is also responsible for developing relationships with community partners, working with community leaders and contributing to the design of community health outreach programs. Also assists as needed in identifying local social service resources for members.

Required Job Qualifications:

• Bachelor's Degree OR 4 years health, social services, or community advocacy experience

• Knowledge of medical terminology

• Experience coordinating member related needs, providing assistance to members, and analyzing member needs

• PC proficiency including Microsoft Office applications

• Customer service skills

• Verbal and written communications skills including developing written correspondence to members and to other department personnel. Coaching skills, including motivational interviewing to educate members on medical and BH issues.

Preferred Job Qualifications:

• Bachelor’s degree in Social Work

• Proficient in New Mexico Native American Pueblo language

• Community Health Worker (CHW) certification

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Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!

Pay Transparency Statement:

At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees.  Learn more about our benefit offerings by visiting https://careers.hcsc.com/totalrewards.

The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.

HCSC Employment Statement:

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.

Base Pay Range

$18.10 - $37.10