VP, Global Alliance & Partner Sales

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Job Title: VP Global Partner  

Department & Team: Sales 

Reports to: EVP & Chief Sales Officer  

Location: USA 

POSITION OVERVIEW 

Reporting directly to the EVP and Chief Sales Officer, the VP Global Alliance & Partner Sales will lead an organization responsible for managing the global relationships with select partners who have distributed operations in many or all regions. This team will be measured by the pipeline generation and bookings performance of these partners at a global level, across all sales motions and routes to channel. Regional sales resources will be responsible for regional or sub-regional targets related to these partners and their subsidiaries. 

This is a new position as we continue to scale and grow the Genesys business.  We are seeking a leader with demonstrated success in developing and managing global relationships in a high growth SaaS environment and who has prior experience of operating as part of a global sales leadership team. 

KEY RESPONSIBILITIES 

• Establish and deliver global pipeline generation and bookings targets with Global Partners. 

• Develop and maintain relevant, trusted executive-level relationships. 

• Develop, lead and motivate a key team of globally dispersed resources. 

• Define and execute global partner go-to-market programs, and campaigns. 

• Drive loyalty by ensuring partners realize value while building and growing a Genesys practice. 

• Ensure partners are fully enabled at global and regional levels and deliver on our customer experience expectations. 

• Effectively align regional Genesys sales teams and leaders for local execution of global initiatives. 

• Track and report key success metrics for Global Partners. 

• Quickly take stock of the business as it stands today, developing a thorough understanding of Genesys’ solutions, its technologies, its customers, their use of those technologies, and the way in which solutions are currently sold and supported.  

• Participate and contribute as a full member of the Global Sales Leadership executive team.  

LEADERSHIP SKILLS  

• Demonstrable ability and track record of bringing passion, energy and motivation to a business.  

• Exceptional communication skills, able to win commitment a