Client Insights Consultant CPG (Hybrid- Englewood Cliffs, NJ)

Client Insights Consultant

 

Let’s be unstoppable together!

 

Circana (formerly IRI and NPD) is the leading advisor on the complexity of consumer behavior. Through unparalleled technology, advanced analytics, cross-industry data, and deep expertise, we provide clarity that helps almost 7,000 of the world’s leading brands and retailers take action and unlock business growth. We understand more about the complete consumer, the complete store, and the complete wallet so our clients can go beyond the data to apply insights, ignite innovation, meet consumer demand, and outpace the competition.

At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We have a global commitment to diversity, equity, and inclusion as we believe in the undeniable strength that diversity brings to our business, employees, clients, and communities (with us you can always bring your full self to work). Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together.

 

Learn more at www.circana.com.

 

What will you be doing?

This role will have US responsibility for supporting and overseeing client renewals as part of the US Manufacturer Client Retention organization. The US retention team is responsible for leading all US Manufacturer core contract retention engagements of $450,000 ACV or higher. This role will engage with both our internal IRI client partners and our client partners in leading / driving positive retention outcomes for the firm through a client obsession way of working. The candidate will collaborate and engage across IRI commercial and executive leadership, must facilitate across cross functional partners while also being able to work independently, identify and enable client satisfaction/elevate ROI by assessing and driving all aspects of execution excellence, and a technology consultative skillset to assess, consult, and enable best in class execution across all IRI technology solutions.

 

Job Responsibilities

Advanced Analytic Skills: Demonstrate ability to analyze and interpret data and translate it into meaningful solutions for clients:

- Approach client with coherent, actionable and fact-based data/recommendations appropriate to their business needs

- Continually provide analytical solutions and business insights to address any business gaps and/or opportunities and create value for the client with focus on leveraging technology and speed to insights

 - Identify business issues and opportunities and suggests the appropriate level analytic solution/approach , while also best leveraging UNIFY platform and tools.

Consultative Selling: Apply knowledge of the business, industry and domain to identify, create and close business opportunities: - Ask questions to test assumptions and challenges the status quo - Synthesize information on a variety of issues; translate the information into a project framework that ultimately provides solutions for clients.

Impactful Presence: Demonstrate strong interpersonal communication and presentation skills; present a professional image:

- Become trusted by client, Circana client solutions teams, Circana cross functional organizations, Circana business partners and considered a domain expert and business partner.

 - Demonstrate a flexible approach to communication; adapt messages quickly to the appropriate level or function with poise and polish.

Client Focus: Consistently act with client satisfaction in mind and follow through on commitments to ensure the needs of the client are met:

- Develop and maintain a deep understanding of customer needs and requirements - Help customers identify solutions to problems they did not know they had.

 - Regularly and proactively communicate with the client-facing teams, including soliciting feedback to continually improving the relationship.

 -Track and organize multiple work streams against multiple clients, and manage time and resources against changing priorities,

 

Requirements

• 5+ years of experience with syndicated data, analytics, category management, or related fields
• Marketing and/or sales with a premier Consumer Packaged Goods (CPG) company or other companies using syndicated or POS data
• Demonstrated expertise in translating data and analysis into relevant implications
• Experience with syndicated data
• Strong project management and process skills
• Able to engage in consultative manner with clients when helping solve/manage content deliverables

 

 

Circana Behaviors

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