Client Onboarding- Project Manager

Requisition Number: 97668 

Client Onboarding- Project Manager - Fort Worth location 

 

Insight Enterprises is a Fortune 500 Solutions Integrator helping organizations accelerate transformation by unlocking the power of people and technology. With a 35-year foundation in hardware and software supply chain augmenting our deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions to achieve extraordinary results. 

 

Key Responsibilities

• Partner with pre-sales to design the scope on customized programs and be the communication between operations and the pre-sales team to align capabilities.
• Review all contracts for operational viability and confirmation of operational costs.
• Support cost model development with pre-sales, ensuring all operational costs are captured in the model.
• Own SOW and cost model review and approval with stakeholders and ensuring absolute accuracy to the client deliverables.
• Provide leadership a risk assessment prior to SOW signature for all programs directly owned by you and your team.
• Launch and run the toll gate strategy and include client customizations as necessary.
• Develop the program implementation strategy with Sr. Managers by documenting process maps, RACIs, keeping a log on all action items and holding stakeholders accountable for their actions and deadlines.
• Determining POC design for the program and understand when the organization needs to test end to end processes vs when the organization needs a standard POC.
• Responsible for identifying risks and helping implementation engineers on their risks and mitigation plans and when necessary  providing a completed staff work to leadership.
• Ensure a proper hand off between onboarding and the steady state program operations inclusive of:  TAM training, finalized program process map delivery, run rate program RACI, sales order structure requirements, after action review & optimization opportunity review and a completed and approved POC.
• Actively seek to improve processes, find and drive efficiencies across all programs, with a continuous goal of reducing cost and enabling a positive client experience.
• Consistently demonstrate and model key organizational behaviors of customer service, teamwork, collaboration and excellence.
• Maintains customer satisfaction by investigating concerns, implementing corrective action, and communicating with customers and assigned staff.
• Establishes a professional relationship with the customer and interfaces constantly to maintain accurate status reports and project reviews.
• Own and manage POCs while designing and developing technical work instructions.
• Provide overview and engagement where needed for Infrastructure services in all areas needed: storage networking, Operating System, network security, directory services, server virtualization using system backup and restore, system and network monitoring, application installation and configuration.
• Partner with Professional Services Team for infrastructure implementation.
• Responsible for the team’s developmental goals and departmental level action plans.
• Joint ownership of complex project  build out with Sr. PM.
• Joint ownership of tollgate changes and optimizations.
• Escalation management from the sales team and providing readouts to leadership.
• Responsible for the AAR for program onboarding.
• Flexibility to work outside normal work hours as required.
• Ownership of the internal weekly status meeting, ensuring feedback and continuous improvement is being followed by all teammates.
• Partnering with your team on developing content for executive level status updates on onboardings.
• Responsible for ensuring teammates follow best practices and proper procedures for onboarding.

 

What you'll need to succeed

• Bachelor’s Degree in Engineering, Computer Science, I