HR Generalist

POSITION OVERVIEW

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. 

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.  

 

 

Are you someone who thrives on helping people, solving problems, and keeping things organized? We’re looking for a HR Generalist who’s not just great with policies and paperwork but also passionate about building a positive employee experience and supporting a thriving workplace culture.

As a key member of our HR team, you’ll be the go-to person for employees and managers alike, helping navigate everything from day-to-day HR questions to more complex employee relations matters. You’ll play a hands-on role in shaping how we support our people, ensuring our HR operations run smoothly, fairly, and in compliance with regulations.

 

 

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

POSITION RESPONSIBILITIES

Key Responsibilities:

 

Employee Relations

• Act as the first point of contact for employee questions, concerns, and workplace issues.
• Support managers with performance management, coaching, and employee relations guidance.
• Ensure all employee matters are handled with fairness, consistency, and in line with company policies and labor laws.

Documentation & Compliance

• Draft and manage HR documents including offer letters, disciplinary notices, policy updates, and employment verifications.
• Conduct regular audits to ensure HR and recruiting processes are compliant and accurate.
• Maintain organized and up-to-date personnel records in accordance with legal and internal standards.

Policy & Process Management

• Assist in developing, updating, and communicating HR policies and procedures.
• Help resolve HR-related issues and escalate when necessary.
• Use survey tools to gather and analyze employee feedback to inform engagement strategies.

Cross-Functional Collaboration

• Partner with other teams to improve HR workflows and enhance the employee experience.
• Support initiatives around diversity, inclusion, compliance, and talent development.

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• Bachelor’s degree in Human Resources, Business Administration, or a related field (preferred).
• 3 years of experience in an HR generalist or similar role.
• Good understanding of HR operations and best practices.
• Familiarity with U.S. labor laws and a willingness to learn international regulations.
• Strong communication skills, both written and verbal.
• Proficiency in Microsoft Office and HR/payroll systems.
• Excellent attention to detail, organizational skills, and ability to manage multiple priorities.
• A high level of integrity and discretion when handling sensitive information.

COMPENSATION DETAILS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

 

What You Can Expect from MCI:

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

 

• Paid Time Off: Earn PTO and paid holidays to take the time you need.
• Incentives &am