Senior Field Service Technician

Connect with Quadient

At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes. Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other. It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels .

Deliver innovative mailing, shipping, and parcel solutions that include postage meters, folder/inserters, printers, software applications, and parcel lockers. At Quadient, we exist to help organizations simplify the connection between their customers and what matters most. From mortgage approvals, medical results, and insurance claims to accounts receivables, invoices and inbound packages. Our mission in Service is to, "Help our customers secure and maintain the connections that matter to them." Learn more about What We Do by visiting https://vimeo.com/498472317

Your role in our future

• Install, upgrade, and service equipment onsite, including hardware and software configuration.

• Diagnose, troubleshoot, and resolve technical issues to ensure equipment functionality.

• Train and guide customers on proper operation, maintenance, and usage of products.

• Collaborate with customers to understand needs, provide solutions, and recommend additional products or services.

• Perform routine maintenance and manage the stock of replacement parts and tools.

• Document technical issues for escalation and keep clients informed on progress during service calls.

Your profile

• High School Diploma/GED or equivalent work experience; 2 - 4 years of electrical/mechanical repair and customer service experience.

• Skilled in diagnosing and repairing equipment, with strong attention to detail and follow-up.

• Knowledge gaps can be filled. Even if you don’t satisfy every single requirement or meet every qualification listed, we still want to hear from you.

• Harness your passion for technology. Apply now.

• Effective communicator, able to interact with customers, sales, and tech teams.

• Strong organizational skills; able to multi-task and adapt to changing priorities.

• Willingness to travel up to 80% to customer sites; valid driver’s license with a clean record.

• Physically able to lift or move 55 lbs. with or without accommodation.

Knowledge gaps can be filled. Even if you don’t satisfy every single requirement or meet every qualification listed, we still want to hear from you.

Harness your passion for technology. Apply now.

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This position has an hourly pay range of:

$23.27-$34.90

Quadient, Inc. has standard ranges for all U.S. - based roles, based on function, level, and scope, which are benchmarked against companies of similar size and growth-stage. To provide greater transparency to candidates, we share these targets on all job postings. Final salary offers are determined by multiple factors, which may include (but are not limited to) geographic location and candidate experience and expertise. As such, they may vary from the ranges listed.

Rewards & Benefits

Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.

Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.

Inclusive Community: Join diverse communities and engage in our Philanthropy program.

Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.

Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.

Be yourself at Quadient

Our values define how we work as a team: Empowerment, Passion, Inspiration and Community.  They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differenc