Server Operations Engineer II

Responsibilities

Technical Operations & Support

• Troubleshoot server and network hardware, including fiber/optic cables, optics, and hardware components

• Manage the lifecycle of circuit move, add, change, and disconnection (MACD) orders

• Directly execute or manage local vendor technicians for server, circuit, and maintenance troubleshooting

• Facilitate physical layer installation of server and network cabling according to cabling matrices

• Perform physical server and circuit troubleshooting and fault analysis

• Provide ongoing support of the production environment and coordinate with vendors, system owners, and operations teams to resolve issues

• Coordinate and track requests/orders and provide weekly reporting

• Document all implementations and changes

• Participate in an on-call rotation for ad-hoc troubleshooting across internal teams and external providers

• Support regional maintenance activities during business hours as needed

Data Accuracy & Inventory Management

• Maintain and improve:

  • Server inventory database

  • Circuit inventory database

  • Spares inventory database

• Develop a plan to maintain appropriate spare levels at each site/warehouse

• Trigger replenishment requests when inventory reaches defined thresholds

• Initiate site and vendor remote hands requests to perform audits when required

• Update internal documentation as requested

• Perform ad-hoc operational tasks

• Maintain a ticketing system (JIRA) to track all requests and activities

• Work with SCM, equipment vendors, and data centers to manage delivery schedules and time windows

• Support ongoing process improvement initiatives

Vendor Support

• Act as the initial point of contact (POC) for vendor queries related to interconnection and troubleshooting

• Create and track colocation inbound/outbound shipments

• Maintain internal documentation for internet provider contacts and circuit details

• Schedule onsite technicians and manage site access requests for ad-hoc and scheduled activities

• Submit vendor remote hands requests to support onsite physical work

• Perform regular audits of server, circuit, and spares inventory

Qualifications

• 2+ years of experience in data center or enterprise IT infrastructure

• Experience working within IT best practices (ITIL) and equipment lifecycle processes

• Experience executing detailed MOPs and following technical documentation

• Knowledge of relevant technologies, including fiber optics, DWDM/CWDM devices, and network interface types (form factors and protocols)

• Strong troubleshooting skills across technical, logistical, and process domains

• Experience coordinating with field technicians, engineers, contractors, and vendors, including Telecom ISP and colocation providers

• Excellent written and verbal communication skills, with the ability to provide clear remote technical guidance

• Basic command-line proficiency in Linux/Unix and switch OS CLI

• Ability to work independently with minimal supervision

Preferred Qualifications

• Experience coordinating or leading junior field technicians, engineers, contractors, and/or vendors in a telecommunications environment

• Experience collaborating across multiple teams and organizational levels

• Ability to anticipate risks and proactively mitigate project-impacting issues

• Strong documentation skills for technical processes and procedures, with the ability to accurately capture detailed information

• Relevant certifications such as Server+, Network+, A+, CDCTP, CDCPM, etc.

Salary Ran