Process Improvement Coordinator, Day Shift, Operational Excellence

Support Center

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Adventist HealthCare seeks to hire an experienced Process Improvement Coordinator for our Operational Excellence department who will embrace our mission to extend God’s care through the ministry of physical, mental, and spiritual healing.

As a Process Improvement Coordinator, you will:
• Lead and coordinate performance improvement initiatives to ensure alignment with organizational priorities and the successful execution of system-wide improvement projects.
• Support system-wide governance by ensuring the adoption and sustainability of a consistent project management infrastructure.
• Monitor adherence to the Leadership System and ensure alignment across entities.
• Serve as a liaison between departments to facilitate cross-functional communication and collaboration during project execution.
• Collaborate with team leaders to develop user-friendly templates and tools that streamline project and improvement processes.
• Assist in the preparation of presentations and reports for leadership to communicate project progress, challenges, and outcomes.
• Coordinate the implementation and alignment of system-wide operational excellence efforts and Malcolm Baldrige Performance Excellence framework through AHC’s Leadership System & Standard Management Approach
• Coordinate and support the Malcolm Baldrige Performance Excellence Program, guiding its application and deployment across the organization.
• Assist in preparing, evaluating, and submitting Baldrige applications, ensuring comprehensive documentation, evidence tracking, and outcome analysis.
• Ensures full adoption and deployment of the AHC Leadership System and Standard Management Approach
• Monitors the implementation of Performance Excellence activities using the Baldrige framework and Lean Six Sigma methodology.
• Support the execution of strategic operational improvement plans that align with the organization’s mission, vision, and goals.
• Collaborate with departments to document current-state processes, identify inefficiencies, and propose streamlined workflows.
• Assist in drafting communication materials, such as presentations, newsletters, and email updates, to promote awareness of improvement efforts
• Monitor compliance with established processes and provide recommendations for adjustments or improvements based on data and stakeholder feedback.
• Other duties as assigned

Qualifications include:
• Familiarity in Lean and Six Sigma methodologies, with practical experience in leading Lean Six Sigma projects across healthcare operations.
• Basic understanding of the Baldrige Framework, with experience assisting in organizational assessments and helping apply Baldrige criteria to operational and clinical processes.
• Ability to plan, organize, and execute multiple projects, ensuring timely delivery and alignment with organizational goals.
• Effective facilitation skills with large dynamic groups
• Meticulous approach to managing documentation, data, and project deliverables to ensure accuracy and completeness.
• Strong interpersonal skills; ability to communicate effectively with all levels of management and staff across the healthcare system. Strong emotional intelligence.
• Experience in developing and monitoring KPIs (Key Performance Indicators) and outcome metrics to track success and drive accountability
• Capacity to manage shifting priorities and adapt to changing organizational needs and project scopes.
• Competence with project management and data analysis tools (e.g., Microsoft Excel, PowerPoint, Minitab, etc.)
• Understanding of how to support teams through transitions and sustain new processes.
• Capability to navigate and resolve conflicts constructively within project teams.
• Ability to build and maintain relationships with key stakeholders and foster collaboration.
• Dedication to maintaining high standards and driving continuous improvement initiatives.
• Bachelor’s degree required. Master’s in Healthcare Administration, Health Systems, Public Health, Nursing, Business Administration, or a relevant field is preferred
• A minimum of five years of experience in a healthcare setting is required.
• A minimum of five years’ experience in project management experience is required.
• Lean Six Sigma Green Belt preferred.
• PMP Certification preferred.
• Passion for fostering a culture of excellence through continuous improvement, innovation, and adherence to best practices in healthcare operations.
• Demonstrated experience managing complex cross-functional projects
• Ability to moni