iHCM Service & Implementation Consultant

KEY DUTIES/TASKS:

• Undergo Product training, maintain up-to-date knowledge and evolve alongside the HR Solutions
• Communicate with the internal stakeholders managing the other integration components (Celergo Service teams, Payroll Partners) / customer contacts to understand in-depth technical aspects of the customer ‘s requirements
• Provide technically accurate and sustainable resolutions to client reported problems and document these for future reference
• Function as a liaison between the client and the integration components by coordinating the steps towards understanding and resolving any issue raised
• Develop and maintain excellent relationships based on trust and credibility with all our customers and internal stakeholders
• Help in continuously improving the support service to maintain a high level of customer satisfaction.
• Work with implementation and product development teams around the globe to identify and report defects and enhancement needs
• Maintain and contribute to the Knowledge Base library
• Work closely with the team and support in training and assessing new recruits
• Adhere to ADP standards, policies and methodologies in all areas of business
• Analysis activities in order to define specifications for building effective systems, capable to meet user requirements
• Giving advice to clients to optimize their use of the product
• Adjust set up of the product when requested
• Ability to influence and guide clients to ADP best practice and standard solution adoption

 

REQUIREMENTS:

• Graduates / Post Graduates in Engineering or Computer Applications is an added advantage
• Advanced level of English; German language is a big plus
• Proven experience in supporting international customers
• Experience working with HR Information Systems / CRM Systems will be a massive advantage
• Ability to work in a challenging and demanding environment, alongside other energetic professionals
• Demonstrate an in-depth knowledge of the product range features, technical limitations and business benefits
• Ability to understand Client business requirements and recommend the appropriate solution whilst being aware of technical constraints
• Knowledge of HR legislation would be an advantage
• Excellent communication in oral, written and listening skills
• High standard of personal, product and technical presentation
• Demonstrate organizational skills in client visits, product implementation and administration
• Excellent logical and problem solving skills
• Ability to work both independently and as a team player with a positive attitude
• Quick adaptability with an openness to learn and develop
• Solid customer focus, with the aim of building lasting relationships