Regional Sales Associate - Washington, DC

City Experiences is seeking a Regional Sales Associate for our City Experiences operations in our Mid-Atlantic Region - Washington, DC 

About Us:

City Experiences’ passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

About You:

This person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System.

About the Opportunity:

The successful Regional Sales Associate will provide a variety of support to the account manager team, ranging from driving prospecting efforts to handling the post-booking portion of the sales process and ensuring continuous customer satisfaction and maximized revenues and profitability.

Essential Duties & Responsibilities:

Sales Focus

• Develop a comprehensive knowledge of all regional vessels, products, enhancements, pricing, and scripting to be effective sellers.
• Attain weekly prospecting goals through proactive client outreach as directed by the Regional Director of Sales to identify warm leads for the account management team.
• Ability to prioritize overflow of inbound port leads, along with quick response and continued engagement before passing to an account manager.
• Convincingly presents pricing and to keep guests engaged and in turn increase sales
• Handle objections as they arise by using vast product knowledge.
• As directed, take the lead on post-contract follow-ups including passenger count adjustments and upsells to groups, with the goal of driving incremental revenue.
• Successfully upsells existing guests to higher-value options and enhancements.
• Ability to maintain a flexible schedule weekly, including conducting site visits and meeting clients as needed to support the account management team.
• If a territory is not being covered by an account manager or volume for a particular market increases, drive prospecting efforts and close sales under the direction of the regional director of sales.
• Attend networking events with the account manager team, with the goal of driving awareness within our local markets.
• Serve as a resource for the national sales team, including conducting site visits, greeting clients upon boarding to be the local resource when a national account manager is not present in the local port.

Guest Service

• Following the closing of a sale, take on the role of event coordinator and handle all cruise detailing, with a particular focus on public dining cruise and deck charter orders.
• High attention to detail, including complete and accurate product details are communicated to the Food & Beverage and Operation teams to ensure proper product execution.
• As directed, being present during highly detailed events, serving as a liaison between sales and operations.
• Ability to stand in for the event coordination team when needed and make sure that the
  boats are site ready.
• Serve as the major driver for post-cruise follow-ups, thanking the guest for their business,
  gaining feedback, asking for referrals, rebooking, and firmly asking the client to fill out
  our survey.
• Work with the Regional Director of Sales to resolve all guest issues in a timely manner.

Administrative

• Use Salesforce CRM system to effectively plan and manage the activities in the assigned
  markets and to track productivity of these sales activities
• Use Salesforce CRM & Reservation systems to accurately book and manage
  reservations and cruise details
• Maintains good organizational skills through time management, setting priorities, and
  accurate paperwork
• Sends weekly reports as directed by Regional Director of Sales
• Compiles necessary reports for two-week meetings, ensuring that all cruise details
  are visible for sales and operations teams

Requirements & Qualifications:

• Bachelor’s degree preferred with a minimum of 1 year of experience in a sales support or
  selling role
• Communicate effectively in oral and written form
• Maintain a high level of organization
• Be detail-oriented
• Handle multiple tasks/projects at one time
• Focus on guest needs
• Meet deadlines
• Establish and maintain effective working relationships as required by job responsibility
• Listen effectively,