Supervisor, Customer Care Call Center

Company Overview

Before we opened Strive Pharmacy we were unsatisfied with the current state of the pharmaceutical industry. Most of the current pharmaceuticals only offer a one size fits all approach and often come with unwanted and potentially dangerous side effects. We found that through compounding we can offer a much more personalized solution to medicine.

Through this we have been able to help patients get the results they are seeking for their personal needs. After years of working for corporate chains we took the risk and opened Strive Pharmacy. We are dedicated to providing a better experience for each customer and clinic that we work with. Come see the Strive difference.

Our Mission

We’re flipping the script with personal medicine. We strive to interrupt an industry that has been closed to personalized care, accessibility, and nuance for too long. We strive to shift a reactive view of self-care and ignite a proactive baseline-shifting approach to health for all. ‘The human element’ is our crux and catalyst, driving all that we do, whether we’re interacting with patients, providers, or practices. We’re here to partner with those ready for a change. More than a compounding pharmacy, we’re on a mission to positively disrupt healthcare as we know it. Strive is about more than medicine. Strive is about striving for the personal side of healthcare.

Location: Mesa, AZ Schedule: On-site, Monday – Friday 9:30a-6:00p
Position Type: Full-Time Pay: $55000-$65000, DOE   About the Role
At Strive Pharmacies, we believe personalized medicine deserves personalized care. We’re looking for a motivated Customer Care Supervisor to lead our patient support team and
ensure every interaction reflects our commitment to quality, compassion, and excellence. In this role, you’ll oversee the day-to-day operations of our call center, coach and develop your team, and collaborate with internal departments to enhance service delivery and operational efficiency. You’ll be a key driver in improving patient satisfaction and ensuring compliance with pharmacy standards and Strive’s SOPs.  

What You’ll Do

• Lead, coach, and develop Customer Care Representatives to consistently meet quality, productivity, and compliance goals.
• Manage daily call center operations to ensure seamless coordination with pharmacy teams.
• Analyze performance metrics to identify trends, optimize processes, and drive team success.
• Collaborate with leadership to design and execute strategies that elevate the patient experience.
• Conduct regular QA reviews and performance check-ins to support continuous improvement.
• Serve as an escalation point for complex patient or provider concerns.
• Partner with Training & Development to support onboarding, refreshers, and process rollouts.
• Model Strive’s values by promoting teamwork, accountability, and service excellence.

 

What You’ll Bring

Required:

• REQUIRED: Current and active Arizona Pharmacy Technician or Technician Trainee License
• REQUIRED: Current and active PTCB or CPhT certification
• 2+ years of leadership experience in a call center or healthcare environment
• High school diploma or GED (post-secondary education preferred)
• Proficiency with call center systems (e.g., Talkdesk, HubSpot, or similar)
• Strong communication, leadership, and problem-solving skills
• Clean criminal record (no felonies)

Preferred:

• 2+ years of pharmacy or healthcare operations experience
• Demonstrated ability to analyze KPIs and coach teams toward measurable improvement

  Work Environment
Office-based; frequent collaboration with call center representatives. Must be able to sit for extended periods; occasional lifting up to 50 lbs.   Why Join Stri