Field Services Engineer- Caribbean Region

Overview

About Suffolk

Suffolk is a national enterprise that builds, innovates, and invests. We provide value across the entire project lifecycle through our core construction management services and complementary business lines in real estate investment, design, self-perform construction, and technology start-up investment (Suffolk Technologies). By integrating data, artificial intelligence, and advanced technology through our Seamless Platform, we connect design, construction, and operations to deliver smarter, more predictable results and redefine how America builds.

 

Suffolk – America’s Contractor – is a national company with more than $8 billion in annual revenue, 3,000 employees, and 17 offices, including Boston (headquarters), New York City, Miami, West Palm Beach, Tampa, Estero, Dallas, Los Angeles, San Francisco, San Diego, Las Vegas, Herndon, U.S. Virgin Islands, and other key markets. Suffolk manages some of the most complex and transformative projects in the country, serving clients across healthcare, life sciences, education, gaming, aviation, transportation, government, mission critical, and commercial sectors. Suffolk is privately held and is led by founder, chairman and CEO John Fish. Suffolk is ranked #8 on ENR’s list of “Top CM-at-Risk Contractors.” For more information, visit www.suffolk.com and follow Suffolk on Facebook, Twitter, LinkedIn, YouTube, and Instagram.

 

At Suffolk, we believe that our total rewards program should offer you and your family the support you need when it matters most. That’s why we have created a program that provides employees with access to a wide variety of options that can be personalized to support you and your loved ones physically, emotionally, and financially.

 

Benefits include, competitive salaries, auto allowances and gas cards for certain roles, access to market leading medical and emotional and mental health benefits, dental, and vision insurance plans, virtual care options for physical therapy and primary care, generous paid time off, 401k plan with employer match and access to expert financial resources, company paid and voluntary life insurance, tax deferred savings accounts, 10 backup daycare days each year, short- and long-term disability, commuter benefits and more.  For more information, click here.

 

Position Summary

The Field Services Engineer – Caribbean Region acts as Suffolk’s main representative for technology service delivery and support in the area. Based at the St. Thomas regional office, this role will also have a presence at all project sites across St. Thomas and St. Croix, with expansion to additional regional sites and offices as they become operational. As a permanent position with opportunities for career advancement, it is a key part of Suffolk’s global Field Engineering team, serving as the primary IT partner for the Caribbean region. 

The engineer takes pride in delivering dependable frontline IT services, supporting team needs, and ensuring technology is prepared for the jobsite. They work diligently to sustain excellent regional network performance and collaborate closely with both local and mainland teams to enhance safety and efficiency on projects. Having a strong cultural understanding, knowledge of regional technology providers, and the confidence to work independently in construction environments are valuable strengths for this role.

Responsibilities

Regional Technology Operations

• Serve as the primary IT representative for St. Thomas and St. Croix initially, with plans to expand to the broader region as regional growth occurs.
• Assist with regional office operations and enable job-site technology needs, ensuring everything runs smoothly and efficiently.
• Deliver high-quality service across the regional technology ecosystem, including endpoints, networks, cloud services, and construction technologies.
• Collaborate closely with the central Service Delivery & Support team to manage escalations and ensure our enterprise services are aligned and operate smoothly.

Jobsite Technology Enablement

• Deploy and maintain jobsite technology, including networks, A/V equipment, and endpoints.
• Manage field communications, terrestrial connectivity, Wi-Fi, cellular backup systems, and satellite links to ensure reliable connectivity.
• Assist with mobilization and demobilization efforts alongside mainland surge teams and third parties to ensure smooth coordination and seamless operations.
• Ensure job sites are well-equipped to enable seamless real-time collaboration, cloud-based workflows, and the latest construction technology platforms.

Network, Connectivity & Infrastructure

• Actively participate in evaluating and selecting ISPs and maintain positive relationships with pr