Business Systems Analyst

Job Posting:

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

We have an exciting opportunity for a Business Systems Analyst to join the Sales Enablement team within the Ferguson Sales Operations organization. The BSA is responsible for the analysis, documentation, communication, and approval of functional and non-functional business requirements for software applications with a main focus on the Xactly and Incent platforms.

The Business Systems Analyst acts as a liaison between Ferguson business groups or departments and the Technology department.

Location:

This role is approved to be Remote within the United States or Hybrid out of Ferguson's corporate offices in Newport News, VA, in accordance with company policy.

Responsibilities:

• Perform functional, regression, integration, and UAT testing across multiple releases.

• Validate system configurations, incentive plan calculations, and reporting outputs.

• Identify, log, and track software defects; collaborate with developers, business analysts, and admins for resolution.

• Support automation opportunities (if applicable) to improve testing efficiency.

• Provide feedback on system usability, performance, and data quality.

• Contribute to continuous improvement of QA standards, processes, and documentation.

• Work with QA Tester to create User Acceptance Testing plans, coordinate testing activities, and document test results for new system functionalities and processes.

• Provide level three support on new features and work with development staff as needed to resolve issues.

• Perform system testing independently and with users.

• Solve sophisticated system issues using strong analytical skills.

• Assess current processes to find inefficiencies and suggest improvements.

• Create and maintain dashboards and reports to aid decision-making.

• Assist with IT project documentation and prepare reports for management.

• Perform additional related duties as assigned.

• Support the planning, management, and execution of implementation and migration projects.

• Maintain project schedules and scope, providing consistent status updates to team members.

• Advise on processes, including standard methodologies across ServiceNow and Atlassian platforms.

• Deliver training for end users and develop documentation to outline standard processes.

• Create job aids for commonly repeated tasks.

• Develop and deliver high-quality demonstrations of products and services with expertise.

• Support both end users and partners to solve and issue resolution.

• Maintain organized records of IT procedures, system modifications/enhancements, and troubleshooting instructions.

Qualifications:

• Bachelor’s degree in Business Administration, Management Information Systems, Business Analytics, or a related field, or equivalent professional experience.

• 2-4 years of combined experience in business analysis, project management, or scrum master roles within technology-centric environments.

• Xactly and Connect system experience is preferred.

• Demonstrable ability to elicit, document, and refine sophisticated business and technical requirements, including user stories, process flows, and system interactions.

• Familiarity with software development and maintenance methodologies.

• Exceptional customer engagement skills, with the ability to influence and align multi-functional teams without direct authority.

• Proven success in enabling collaboration and aligning business goals with technical execution.

• Strong analytical abilities, organizational rigor, and clear communication—both verbal and