Account Executive Commerce

Our Commerce & Customer Care practice is growing, and we currently have a career opportunity for an Account Executive to join our team and support clients Nationally.

Job Overview:

The Commerce Account Executive focuses on selling Commerce & Customer Care solutions to solve client business problems or solutions to help achieve success in their digital Commerce & Customer Care transformations. This position will focus on acquiring new clients as well as expansion of commerce and customer care services within existing clients with a particular emphasis on leveraging our channel partnerships.  

Leveraging your large personal network, you will establish and develop trusted advisor level relationships with B2B and B2C marketing and technology executives. Your primary responsibility will be to drive growth for Perficient through the selling of services related to Commerce & Customer Care solutions with an understanding of one or more of the leading industry platforms like HCL Commerce, Adobe Commerce, IBM Sterling Order Management, KIBO, inriver, Akeneo, Amazon Connect, Five-9 and Twilio. You will work with our industry and technology experts to sell these solutions as well as complimentary solutions such as user experience design, digital marketing and data services.

Our award-winning Commerce & Customer Care team partners with a wide range of technology providers to design, build, and support digital commerce and customer service experiences.  We are a leading-edge digital consultancy where our Global team members build their careers solving complex and interesting business problems for great brands and clients. Clients love us because we fuse strategy, creative and technology into data-driven solutions – and we bring the full weight of a tech-savvy consulting firm to support our best-of-breed digital consultancy.  

At Perficient you’ll deliver mission-critical business outcomes and technical capabilities to Fortune 100 companies and some of the most recognized brands on the planet in Healthcare, Manufacturing, CPG and other growing markets. And you’ll do it with cutting-edge technologies, thanks to our close partnerships with the world’s biggest vendors. Our network of offices across North America, as well as locations in India, China, LATAM and EMEA will give you the opportunity to spread your wings, too.

• Drive the end-to-end sales process, working closely with the Perficient Strategy and Delivery teams (Initial lead inquiry, qualification, scoping, estimating, SOW, contract negotiation, deal close.)
• Create and execute a strategic sales territory/account plan for your book of business: Identifying key stakeholders in the process, needs development and strategic approach to the pitch
• Meet or exceed sales and profitability quotas on a quarterly and annual basis. Maintain accurate sales forecasting, thoughtful engagement of customers/prospects and resource utilization against any leads
• Participate in and create new go-to-market solutions and messaging for Perficient
• Represent Perficient with client partners and third parties at industry and demand generating events
• Craft and deliver engagement plans for prospective clients through telephone, email, face-to-face meetings, corporate entertainment and all other methods available
• Maintain awareness of competitive activities, positioning and pricing and develop effective approaches to competing and winning against these competitors
• Manage the overall relationship and communication with key clients and have full command of their business model, application landscape and how Perficient solutions deliver value
• Develop and manage key selling relationships with partners, clients and Partner Alliance personnel to drive additional new business and provide proper communication on account activity
• Have ability to travel to client sites and events where needed (up to 50+% travel)

• Successful track record of achieving and exceeding revenue objectives in complex solutions environment at Fortune 1000 clients
• 8-10+ years of services sales or professional consulting experience
• Experience crafting and executing plans to close large revenue projects
• Subject matter expertise and success in selling complex, multi-faceted commerce solutions into matrixed organizations with multiple stakeholders
• Deep knowledge of Commerce, PIM, Order Management, digital marketing and digital experience landscapes
• Experience with enterprise commerce platforms like Adobe Commer