Payment Channel Operations Lead - USDS

Team Intro:

The Business Operations Channel Team is responsible for ensuring that our channel partner payment processing is resilient, stable, and scalable. We provide strategic operational support that keeps our payment operations and funds flow running smoothly as well as supporting new business launches, channel and banking inquiries and incident resolution.



In this strategic IC role, you will be responsible for supporting multiple critical channel partners/payment service providers and banking partners. You will work closely with multiple XFN teams including Channel PMs and Engineers, Treasury, Legal, Compliance and Customer Experience. You will oversee channel traffic, report and resolve incidents, support channel related inquiries and partner closely with teams to launch new business lines and accounts. This is a dynamic role where you will actively navigate between external partner portals, internal engineering systems, and compliance workflows to implement and support reliable payment solutions.



Responsibilities:

- Serve as primary point of contact for critical PSP and banking channels, handling incidents, account openings, due diligence requests and all other inquiries.

- Lead investigations with Treasury, Solution and Tech teams to resolve escalated incidents such as stuck transactions between channel and internal platforms (ie. Refunds, payouts, etc).

- Manage the end-to-end lifecycle of opening and maintaining PSP and channel bank accounts for the US region, including driving all external channel coordination, internal approvals, configurations and testing.

- Monitor channel health and transaction success rates to proactively identify and resolve routing anomalies.

- Facilitate and deliver timely complex Due Diligence Questionnaires (DDQs), RFIs and KYC/KYB reviews required by external partners/banks by partnering closely with Legal, Compliance, Business Line leaders and other XFN partners.

- Collaborate with Product and R&D teams to define operational requirements for new business lines, payment methods and channel integrations and technical optimizations.

- Partner with Treasury to resolve escalated issues via Oncall support and align closely with funding and settlement strategy between channel and banking partners.

- Partner with Business Development teams and Channel PM/Engineering teams to ensure consistent channel communication, strategy and effective future planning and issue resolution.