Third Line Desktop Support Engineer

Third Line Desktop Support Engineer

Serco, Permanent, 37 Hours

Lincoln County Council

Competitive Salary + Benefits

 

 

Serco are currently recruiting for a Desktop Lifecycle Specialist to join our team in Lincoln County Council. The purpose of the role is to be a technical specialist with a specific focus on End User Desktop/Mobile and Cloud technologies.

 

You will work within BAU on all aspects of the desktop lifecycle and you will report to the Tech Services Team Leader.

 

 

Key Accountabilities

 

Provide technical expertise to internal customers.

 

• Troubleshooting and remediation of issues arising from the use of MEM/MEMC within agreed SLAs.
• Implementation and configuration of technology solutions aligned to design, security, and ongoing operational objectives, working with project delivery teams to ensure a smooth hand over into service.
• Acting as subject matter expert for MEM/MECM (Intune / SCCM).
• Provide guidance and mentoring to support operational teams.
• Maintains currency in technology skills/knowledge

 

What do I need to do the role?

 

• Experience of configuration of Cloud (MEM) and Windows solutions (Autopilot, Configuration Profiles etc)
• 3rd line support experience (managing critical infrastructure supporting public services desired) · Good Problem/Incident Management skills.
• Provide specialist knowledge to wider BAU teams.
• Good communication, troubleshooting and analytical skills.
• Good customer service skills focused upon meeting customer needs.
• ITIL knowledge preferable.
• Ability to generate and present technical reports.
• Power Bi, Excel. · Strong MSOffice skills.
• MS Defender knowledge preferable.
• SCCM Knowledge preferable
• Key Technology skills
• MEM (Intune)

• § Autopilot
• Conditional Access
• Configuration Profiles
• App Deployment
• Device Enrolment
• Azure AD
• PowerShell
• Apple Business Manager – basic understanding e.g. setting up Macs for default enrolment

 

What we offer?

 

• Up to 6% contributory pension scheme 
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Wisdom App, Simply Health Plans, Annual Leave Purchase Scheme and more 
• Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure and Hospitality discounts 
• A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion  
• Serco discounts which include cinema, merlin entertainment and online shopping discounts and discounts on mobile phone plans and leisure centre memberships. 
• Interesting and enjoyable work 
• Committed to professional and personal developm