Direct Care Supervisor, Medical Assistant

Department: Assisted Living

Employment Type: Full Time

Location: Grand Rapids, MI

Reporting To: Eileen Santee

Compensation: $20.00 - $23.00 / hour

Description

Key Responsibilities

• Conduct lab draws as ordered.
• Administer treatments, injections, or medications as ordered and in accordance with state law.
• Respond to emergency calls from residents.
• Process and implement medication orders from physicians or nurse practitioners.
• Maintain communication with families and physicians regarding changes in resident care or medication.
• Perform clinical and administrative duties.

• Provide clinical guidance to Resident Care Assistants and Medication Technicians.
• Oversee and assist RCAs and MTs with daily responsibilities, ensuring staff demonstrate competence and compassion.
• Offer continuous coaching, training, and mentoring to care staff.
• Participate in employee performance evaluations and provide ongoing feedback.
• Support onboarding and orientation of new hires.
• Collaborate with leadership to ensure appropriate staffing coverage, including reassigning staff to meet resident needs.
• Serve as a resource and participate in staff and monthly supervisor meetings.

• Ensure all documentation is accurate, descriptive, and reflective of the care provided and the resident’s response.
• Collaborate with the interdisciplinary team to support resident well-being and ensure regulatory compliance.
• Promote each resident’s autonomy and dignity, maintaining respectful and sensitive communication.

Skills, Knowledge & Expertise

• Medical Assistant Certificate (MA) from an accredited institution.
• Hands-on experience with injections and wound care.
• 1 year of experience with lab draws or possession of a Certified Phlebotomy Technician (CPT) certification.
• Ability to pass a competency evaluation conducted by an RN Instructor/Trainer.
• Minimum of 2 years of experience as a Resident Care Assistant, Med Tech, or equivalent role in a healthcare setting, required.
• Current CPR and First Aid certification, required.
• Previous experience working with older adults, preferred.
• Background in a supervisory or lead role within a fast-paced healthcare environment, preferred.
• Ability to lift and move objects up to 35 pounds without assistance.

Job Benefits

• Career Growth & Development – Take your career to the next level with our tuition assistance programs and educational scholarships.
• Wellness Program & Reimbursement – Prioritize your health and well-being, reimbursed $120 a year!
• Competitive Benefits for Full-Time Team Members – Enjoy Medical, Vision & Dental Insurance starting on the 1st of the month after 30 days of hire.
• Retirement Savings Plan – Secure your future with employer contributions.
• Daily Pay –Instantly transfer your daily earnings. 
• Generous Paid Time Off (PTO) – Includes 6 Paid Holidays and 2 Floating Holidays.
• Team Member Referral Bonus Program – Earn $500 when you bring great people to our team!