Senior ServiceNow Developer

Come join one of our high performing teams responsible for building and supporting enterprise open systems platform of the Social Security Administration (SSA) and their mission to meet the changing needs of the public, positively impacting at least 65 million American lives per month.  As a Senior ServiceNow developer, you will be required to utilize your experience to provide senior expertise to the client and other ServiceNow developers and administrators, guide and mentor junior team members, and develop solutions across the full suite of ServiceNow offerings including IT Service Management (ITSM), IT Operations Management (ITOM), and IT Asset Management.

*** Selected candidate must be willing to work on-site in Woodlawn, MD 5 days a week.

• In addition, you will determine and implement solutions for new features, capabilities, and tools integrations with ServiceNow to address key system requirements defined by the client.
• Analyze and translate business information and technical requirements into reference designs, playbooks, and development roadmaps that outlines solutions and strategies to achieve complex business objectives while complying with architectural standards and policies
• Lead the evaluation of reference designs, architectures, blueprints and playbooks to ensure they are fit for purpose
• Develop and maintain the ServiceNow platform in alignment with the strategy
• Lead efforts for ServiceNow platform management, data management, configuration and implementation, custom development, and infrastructure management
• Drive solid platform health by reviewing and guiding the remediation of configurations and customizations that do not align to ServiceNow leading practices.
• Work with clients and ServiceNow teams to plan and develop new ServiceNow capabilities and/or applications including leading successful go-lives, end-user adoption planning, and on-going support post deployment
• Review and evaluate demand for fit and alignment to products and identify complex features requiring additional due diligence
• Adhere to ServiceNow code quality control processes and routines
• In this role you will be required to work collaboratively with the client to understand the business needs, long term vision, and short-term goals to develop new ServiceNow applications and/or functionality to meet those needs.
• Your responsibilities may include:
  • Front-end technologies like HTML, CSS, and JS
  • JavaScript or similar scripting languages, and the web as a development platform
  • Modern UI frameworks like Angular or React
  • Full stack development or developing automated solutions
  • DevOps implementations
  • Integrations and REST API automation
  • Agile development practices (e.g. SAFE, Scrum)
  • Automated testing using tools such as ServiceNow ATF
  • Business analysis and design
  • Server/infrastructure administration
  • Security, Governance, Risk & Compliance -- with good aptitude on development and configuration skills

If this sounds like a mission you want to be a part of, keep reading!

TEAM CULTURE

Your passion and values might be a good fit for our teams if you answer “yes” to the following questions:

• Are you looking for a company that puts employees first, with a focus on career, flexibility, and well-being?
• Do you enjoy collaborating with colleagues and teammates and believe that the best ideas are fostered in an inclusive environment?
• Are you searching for a team with a strong sense of ownership, urgency, and drive for daily mission success?
• Are you comfortable with proactive outward communication and technical leadership?
• Do you enjoy being a catalyst, solving complex problems, and providing innovative solutions?
• Do you have the flexibility, creativity, and resilience to pivot the mission for success?
• Do you have the courage to make tough ethical decisions with pride, transparency, and respect?

MENTORSHIP & CAREER GROWTH

Our teams are dedicated to supporting new team members in an environment that celebrates knowledge sharing and mentorship. Experienced team members will be assigned to new hires for one-on-one mentoring, collaborative reviews, and coaching on customer engagement to help each new hire successfully onboard and demonstrate their skills. Projects and tasks are assigned in a way that leverages your strengths and will help you further develop your skillset.

DAY TO DAY RESPONSIBILITIES

Every position we take is more rewarding when you know the why behind it. Know your work makes a difference to suppor