Senior Director

Job Description

THE SELECTED CANDIDATE WILL BE OFFERED A SALARY BETWEEN $ 110,000 - $126,233.

THIS POSITION IS ONLY OPEN TO CANDIDATES WHO ARE PERMANENT (NOT PROVISIONAL) IN THE CIVIL SERVICE TITLE OF ADMINISTRATIVE DIRECTOR OF SOCIAL SERVICES.

The Administration for Children’s Services (ACS) protects and promotes the safety and well-being of children and families through child welfare and juvenile justice services and community supports. ACS manages community-based supports and foster care services, and provides subsidized childcare vouchers. ACS child protection staff respond to allegations of child maltreatment. In juvenile justice, ACS oversees detention, placement and programs for youth in the community.

ACS’ Division of Child and Family Well-being (CFWB) designs and executes strategies to support caregivers, children, and communities, so they can thrive and enjoy self-determination. A critical piece of CFWB’s portfolio is the operation of the City’s subsidized child care voucher system -- one of the largest child care assistance programs in the country. ACS providers vouchers to tens of thousands of low-income and child welfare-involved families, allowing parents and caregivers to access affordable child care at the provider of their choice while they pursue work, education, or training.

Through the Office of Community Engagement and Partnerships (OCEP), CFWB invests in and collaborates with eleven Community Partnerships (Partnerships), which have been operating since 2007. The Partnership model is coalition-based and grounded in community building, community organizing, and social equity principles. These coalition structures create space for residents, organizations, and ACS to connect, share information, and design and implement well-being strategies informed by community priorities.

Job Description:

OCEP is recruiting a candidate for the Senior Director, Strategy and Quality Assurance position. The individual will be a critical member of internal planning teams and work closely with the Associate Commissioner and Executive Director to design, implement and oversee the Partnership portfolio and oversee other community-facing initiatives. The individual chosen for this position will be expected to spend time in the communities where the contracted Partnerships have a presence, learning how providers are implementing the Partnership model and use that knowledge to support knowledge building on fidelity guidelines, support continuous quality improvement, and inform and shape ACS’ ongoing work around engaging individuals with lived experience. The Senior Director will be integral in shaping OCEP’s community engagement and strategy development work.

Reporting to the Associate Commissioner, the Senior Director will be a highly collaborative team player with exemplary written and verbal communication skills, superb project management experience, and a proven capacity for diligent program design and implementation, data analysis, measurement and consensus building. The individual will also have experience in the following areas: 1) developing and implementing program monitoring frameworks; 2) familiarity with some or all aspects of onboarding and training new providers awarded through a bidding process; and 3) hiring and working with consultants and overseeing consultant budgets and contracts. They will have led systems change and community-building initiatives, designed knowledge-building systems, and managed vendor relations.

The individual will have affable interpersonal skills with a team building and servant-leader mindset. As a member of the OCEP team, the Senior Director will be responsible for designing and implementing strategies, processes and tools that support both OCEP’s internal work and that of the contracted community vendors/providers, helping them to achieve a high-level of performance.

A successful candidate will be responsible for demonstrating the following competencies in the role of Senior Director:

- Lead with a passion for community change initiatives and creating an organizational culture that respects lived experience as a valuable source of community data

- Design program development and implementation processes with and for community-based providers

- Regularly interface with provider leadership and staff to design model fidelity tools and processes

- Implement effective contract management and project management systems to support a community coalition program model; this includes developing data collection tools, training content and leading related planning meetings

- Utilize a cross-systems thinking approach to inform planning and implementation

- Manage multiple priorities in a large bureaucracy

- Build a culture that advances organizational change, informed by community perspective

- Coach a team of program m