Implementation Manager - NYC

The Opportunity

Brightflag is the fastest growing company in the legal tech space and the #1 rated enterprise legal management product on G2. We’re bringing a trailblazing product, which is truly differentiated, to a fast growing market. And we are continuing to invest heavily in product and customer success. This means that our customer success teams support our customers to deliver significant business impact from our solution. We help legal functions transform and partner with customers to create genuine value for their businesses. Sound like a fit for you?

Brightflag is seeking an ambitious, highly motivated Implementation Manager (IM) who has a passion for delivering technical software projects to enterprise customers. You will join a team of highly skilled project managers who are responsible for successfully implementing the Brightflag platform for new customers and accelerating their time to value. As an Implementation Manager, you will work cross functionally with Customer Success Managers (CSMs), Sales, Product, and Business/Legal Analysts within Brightflag to understand customer business requirements, migrate historical data, configure the application, and deliver training and onboarding for new customers. 

Given the amount of customer communication and advocacy involved, Implementation Managers require strong communication, organization, multi-tasking, problem-solving, and time management skills, with an overall ability to seamlessly handle multiple, simultaneous projects of varying complexity. 

 

What You Will Be Doing

• Execute customer implementations of varying complexity, which includes responsibility for ensuring on-time delivery of the Brightflag platform, within budget and above our customers’ expectations
• Working in collaboration with customers to understand their business and technical requirements, and establishing business outcomes 
• Capture and detail customer requirements using requirement gathering templates in order to establish the full scope of the implementation
• Manage the delivery and execution of implementations to a project plan and communicate project progress through regular status reports to both internal and external stakeholders
• Manage risk and issue escalation for the project
• Work with internal resources to configure the Brightflag platform according to project scope and customer requirements
• Collaborate with our Engineering team on custom feature requests and API integrations
• Collaborate with the assigned Customer Success Manager to identify the key success factors for a successful implementation
• Develop scope definition and indicative project plan during the Pre-sales process
• Gather feedback from post-implementation surveys, and work with Professional Services Leaders and other internal stakeholders to continually improve our delivery methodology
• Ensure the customer will be a positive reference to other customers/prospects

 

Skills & Experience

• You have 3-5 years' project management and software delivery experience with a demonstrated ability to deliver projects remotely, and across global customers
• You have knowledge of AP systems/APIs
• Experience in a B2B SaaS software environment
• You have strong project management skills and thrive in a team environment
• Experience working within customer success, implementation, support, technology or operational consulting roles
• Knowledge of waterfall and agile (Scrum) methodologies
• Strong working knowledge of Microsoft Office, Microsoft Project, Jira or similar tools within project management
• Excellent communication skills, including external customer facing verbal, written, and presentation ability
• Strong risk and issue management skills, ability to anticipate risks and apply appropriate mitigation actions
• Strong time management skills, with the demonstrated ability to handle multiple projects and priorities simultaneously
• Ability to create and maintain detailed project plans
• Ability to meet tight deadlines and an aptitude to thrive under pressure 
• Solid technical background, with understanding or hands-on experience in software delivery and web technologies
• Highly self-motivated, with a penchant for continuous, independent improvement under remote working conditions

The following are a bonus!

• PMP or CAPM certification
• Domain knowledge or expertise in legal management / legal operations
• Experience of migration of business critical data

 

Life @ Brightflag

We’re growing fast and so is the experience we can offer you:

• The exposure and support you nee