Customer Service Representative (CSR)

Customer Service Representative (CSR) – Home Services | HVAC, Plumbing, Electrical, Heating Oil
📍 Location: Walpole, MA
💲 Compensation: Competitive hourly wage + benefits
🕒 Schedule: Full-time

About Us:
At Sinclaire Home Services, we’re proud to be a leading provider of HVAC, Plumbing, Electrical, and Heating Oil services. We believe in delivering a 5-star experience and fostering a workplace built on positivity, respect, teamwork, strong work ethic, and growth. We’re looking for a motivated and personable Customer Service Representative (CSR) to join our growing team and help us continue to deliver exceptional service to every customer, every time.

What You’ll Do:
As a CSR, your primary role will be to convert incoming calls into booked service appointments and do whatever it takes to promote customer satisfaction. You'll play a vital role in maintaining our reputation and ensuring customers feel confident in choosing us for their home service needs.

Key Responsibilities:

• Book and schedule service appointments across our HVAC, Plumbing, Electrical, and Heating Oil departments
• Deliver call scripts with a natural, engaging, and friendly tone
• Respond to customer inquiries, resolve issues, and promote our brand positively
• Build rapport with customers to encourage repeat business and referrals
• Maintain and update customer records with accurate, complete information
• Adhere to company protocols for handling and resolving customer concerns quickly and favorably
• Participate in training and coaching to improve performance and outbound call conversion
• Work closely with team members to ensure seamless service delivery

What We’re Looking For – Competencies for Success:

• A proven track record in customer service
• Strong phone presence and written communication skills
• Tech-savvy: proficient with phone systems, typing, and CRM/database use
• Highly organized with strong follow-through and attention to detail
• Ability to build trust and show empathy in customer interactions
• Comfortable in a fast-paced, team-oriented, goal-driven environment
• Motivated, flexible, and consistently brings a positive attitude
• A team player who also takes pride in individual performance

What We Offer:
🌟 Competitive hourly pay
🌟 Health, dental, and vision insurance
🌟 Retirement Plan with company match
🌟 Paid time off and holidays
🌟 Ongoing training and support
🌟 A fun, respectful, and team-first workplace culture

Ready to Join a Team That Values You?
If you’re driven to help others, take pride in your work, and want to be part of a company that supports your growth, we want to hear from you!

Apply Today!