Account Executive - New Business

See yourself at Twilio

Join the team as Twilio’s next Account Executive on Twilio’s .Org Social Impact Team..

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

This position is needed to bring Twilio to organizations advancing social good, from government, healthcare and education, to social services and humanitarian aid. The individual hired for this role would need to grow and lead relationships with non-profit and government organizations in North America, and to build consumption of our vast array of communication channels and software. You will be directly responsible for protecting and growing Twilio's communications business across your assigned customers.  This role is highly cross functional, and your success will depend on building deep partnerships across product management, finance, support, marketing and operations.

Responsibilities

In this role, you’ll:

• Use a systematic approach to create, maintain, and close a pipeline of new customer opportunities, within a defined list of named accounts, designed to drive relevance, reach and revenue for our platform.
• Take ownership of the accounts assigned, which qualify as net new (smaller spend), work with leadership on a GTM strategy to build our non-profit presence in both nonprofit and public sector markets. 
• Provide consultative support to customers to drive scale and success of their missions with Twilio products and solutions.
• Work jointly with strategic partners to successfully ensure customer deployments are successful, both commercially and technically, driving long term success.
• Qualify, structure, negotiate, close, and manage opportunities that will drive platform adoption, revenue, and customer acquisition.
• Accurately forecast business for territory through the complete sales cycle.
• Expand relationships with existing key customers by uncovering expansion opportunities, developing and driving go-to-market strategies.
• Maintain relationships with Social Impact customers by providing support, information, and guidance on the best use of Twilio products to support their community needs.
• Provide support for Social Impact activities through engaging with Twilio teams in partnership with key Twilio.org customers and partners. Be the face of Twilio.org to your Twilio counterparts.
• This is a hunting focused role and the right person would be highly driven to build new relationships.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 5+ years of experience working in technology in a revenue generating role.
• Ability to influence and build relationships with people across all levels and organizations internally and externally
• Sales experience and a track record of personally selling and closing complex technical solutions to enterprises and software companies in excess of $100K.

Desired:

• Strong preference for prior experience working within the Public Sector/ Government space,  enterprise-level nonprofits and social impact organizations including extensive industry contacts and relationships. 
• Ability to influence and build effective working relationships with all levels of the organization.
• Experience working with partner and distributor style organizations
• Familiarity with government buying models

Location

This role will be remote but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.

Travel

We prioritize connection and opportunities to build relationships with our custome