Supervisor, General Support - Aftermarket

 RESPONSIBILITIES

• Manage and participate in the development and implementation of goals, objectives, policies, procedures, and priorities.
• Utilize metrics to monitor and evaluate the efficiency and effectiveness of tasks and processes; recommend performance improvements.
• Collaborate with other departments and stakeholders to coordinate and streamline operations.
• Develop and provide correspondence, reports, updates, resolutions, and presentations to management, as required.
• Ensure adequate flow of information within the team to facilitate other business operations.
• Encourage professionalism, and seek team involvement, creativity, and respect.
• Select, train, motivate, and develop personnel.
• Plan, direct, coordinate, and allocate tasks and responsibilities.
• Delegate while ensuring accurate, quality, and timely work.
• Review and evaluate work and procedures; meet with the team to identify and resolve problems.
• Conduct employee evaluations and work with the team to correct deficiencies – seek the Manager’s assistance as required.
• Perform difficult and complex duties including resolution of escalated customer issues and assist the team as necessary.
• Carry out any other relevant duties as required.

OPERATIONAL SKILLS

• Drive for results.
• Strategic Thinking and Planning.
• Leadership and Team Management.
• Problem-solving and Decision-Making.
• Adaptability and Change Management.

PERSONAL AND INTERPERSONAL SKILLS

• Effectively communicate and collaborate.
• Establish and maintain cooperative relationships.
• Imbued with a strong sense of customer focus (internal/external)
• Energized by challenges and drawn towards opportunities.
• Committed to self-improvement and development through the role.