Associate Director, Digital Product Management (GPM – Commercial Digital Products)

About Carrier:

Carrier, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure the safe transport of food, life-saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.

About this role: 

We are building the next generation of Smart Building digital solutions — and we are looking for a product leader who thinks at a portfolio scale and delivers at execution depth. 

As Associate Director, Product Management – Commercial Digital Products, you will own the strategy and performance of a multi-product digital portfolio spanning connected building applications, analytics-driven services, and foundational platform capabilities. 

This is a role with responsibility for product vision, recurring revenue growth, and team leadership. You will shape how digital enables service transformation, drive customer value, and unlocks new business models in commercial HVAC and smart infrastructure. 

Key Responsibilities: 

A portfolio of Smart Building digital products, including: 

• Connected services & remote diagnostics 
• Analytics & performance applications 
• Customer & service-facing digital experiences 
• Core digital platform capabilities (APIs, telemetry, identity, integrations) 
• Product strategy, investment prioritization, and measurable business impact 
• A team of Product Managers responsible for delivery and lifecycle execution 

Set Portfolio Strategy and Drive Revenue Impact: 

• Define and execute a multi-year product vision aligned to recurring revenue expansion, service attach growth, and customer retention. 
• Translate strategic priorities into capital investment plans and clear outcome-based roadmaps. 
• Own performance metrics including ARR growth, attach rate, adoption, active sites, churn reduction, and margin impact. 
• Present business cases and performance reviews for executive leadership. 

Build and Scale a Smart Buildings Digital Platform: 

• Lead platform-first thinking across applications to enable scalability, interoperability, and ecosystem growth. 
• Drive API strategy, integration standards, telemetry pipelines, and data product capabilities. 
• Balance near-term delivery with long-term platform health and architectural integrity. 

Lead Service-Led Digital Transformation: 

• Develop digital capabilities that improve asset uptime, technician productivity, and customer transparency. 
• Partner with Sales and Service organizations to launch scalable, monetizable digital offerings. 
• Evolve packaging and pricing models to support subscription-based and premium analytics services. 

Lead and Elevate the Product Organization: 

• Manage and mentor Product Managers; set high standards for discovery, roadmap clarity, and execution rigor. 
• Establish strong product operating rhythms (quarterly planning, instrumentation, post-launch validation). 
• Build a culture of accountability, customer obsession, and measurable impact. 

Required Qualifications: 

• Bachelor’s degree 
• 12 + years in Product Management, Digital, SaaS, and/or IoT 
• 6 + years directly leading Product Managers 

Preferred Qualifications: 

• Master’s degree or MBA  
• Experi