Technical Program Manager, Brand Technology

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Job Category

Program & Project Management

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Within the Marketing organization, the Brand Technology team delivers a ground breaking technology stack that improves in-person, digital, and on-demand experiences across Salesforce’s global brand activations, including content marketing initiatives and a robust events marketing portfolio. Our industry-leading platforms and solutions help connect target audiences to the content they need, when and where they need it, so that it is as easy as possible for them to learn about how to use Salesforce products and drive business growth.

Whether customers and prospects are navigating our events ecosystem or on the product buying journey, we aim to deepen their relationship with Salesforce, accelerate learning and networking opportunities, and boost marketing performance. Our innovations range from the Salesforce events mobile app to Salesforce+ to AI-powered personalization tools.

Brand Technology is looking for a technical program manager (TPM) who will be responsible for leading strategic cross-functional programs across engineering, architecture, product management, operations, UX, analytics, third-party vendor, and collaborator teams. You will also have a front row seat to see how Brand Technology runs some of the best events in the world, getting an insider's view into why Salesforce events are the industry benchmark for experiential marketing.

Who You Are

• Keep the team moving on track (you know what “the track” is), on time (you are keeper of the timelines), and on target (ensure work is connected to business objectives).
• See the big picture of what’s happening across the playing field and can see around corners (can predict what’s coming or where problems may arise, and be ready for it).
• Ensure that all of the team’s wildest dreaming has a purpose and can be communicated in a consumable fashion.
• The go-to person with all the answers — or know who is the next best person with the answers.
• Got the team covered, whether it's sprinting through quick achievements or pacing yourself for the long haul.
• Are undeterred by ambiguity and a sophisticated stakeholder map.
• Motivated by purposeful challenges to help the team realize maximum impact.
• Love to wear multiple hats with a passion for balancing many priorities without loss of efficiency.
• Highly functional in an active, frequently shifting, and energizing environment.
• Comfortable bending between the tactical and strategic.
• Outstanding executive presence and communication.
• Establish the relationships to make things happen.
• Build a collaborative environment that fosters creativity, innovation, and learning.
• Enjoy a hyper-transparent flow of information, feedback, conversation, and ideas.

Impact
Success will be measured by your ability to lead the program team to deliver on the vision, scope, and success factors of the program, on-schedule with a high level of quality while meeting expectations of the program collaborators:

• Articulate program objectives and success factors, that create the appropriate program structure, develop sophisticated yet realistic schedules/timelines, and bring together the program team necessary to complete the vision of the program.
• Implement, iterate, run multiple planning/release timelines and be responsible for top down release management — from planning to delivery to retrospectives — working 2-3 releases out.
• Be the key driver to ensure business goals are met, risks are mitigated, and the team has a clear path for smooth delivery.
• Be a motivator within the organization, someone who can help advance our product, technology, and operations strategy globally and drive othe