Head of Retail Learning Programs & Design

Work Location:

Mount Laurel, New Jersey, United States of America

Hours:

40

Pay Details:

$200,000 - $225,000 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. 

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Sales & Customer Distribution Support

Job Description:

The Head of Retail Learning Programs & Design is responsible for designing and overseeing the strategy, structure and deliver of learning programs that enable business performance.  This role will own retail learning ecosystem that aligns with business and enterprise strategy, talent priorities and future skill needs.

Depth & Scope:

• Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
• Creates scalable learning solutions for the retail business such as programs, journeys, academies and learning paths
• Collaborates across multiple businesses to align learning initiatives with business outcomes
• Sets design standards and methodologies for business learning design, digital learning and blended learning experiences for all retail colleagues
• Leads teams that provide onboarding support and delivers/facilitates business related learning and development as well as business learning designers
• Champions a learning culture and ensures the entire ecosystem is aligned (i.e tools, resources, learning)

• Establishes governance to ensure training completion, consistency and quality of learning programs
• Meets TD's risk appetite & regulatory expectations: Ensures all learning activities are executed within TD's risk appetite by identifying, mitigating, managing, and reporting on risk, compliance and regulatory issues per policy and guidelines. Ensuring adherence to all AML/BSA policies & procedures

Education & Experience:

• Bachelor’s degree (required); Master’s degree (preferred)
• 10 years of related experience
• Experience in instructional design and delivery in a blended (in person / virtual) environment
• Familiarity with HR function; experienced in performance management, talent & succession planning and learning management systems
• Able to critically think and distinguish between learning and non-learning needs, engaging appropriate partners in each case
• Strategic thinking – integrating and aligning global and local solutions
• Strong stakeholder management and ability to collaborate to a common goal
• Knowledge of the Microsoft Office suite of products
• LMS or learning platform experience
• English proficiency; multi-lingual (preferred)
• Strong presentation/facilitation skills

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel – Occasional
• International Travel – Never
• Performing sedentary work – Continuous
• Performing multiple tasks – Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds – Occasional
• Sitting – Continuous
• Standing – Occasional
• Walking – Occasional
• Moving safely in confined spaces – Occasional
• Lifting/Carrying (under 25 lbs.) – Occasional
• Lifting/Carrying (over 25 lbs.) – Never
• Squatting – Occasional
• Bending – Occasional
• Kneeling – Never
• Crawling – Never
• Climbing – Never
• Reaching overhead – Never
• Reaching forward – Occasional
• Pushing – Never
• Pulling – Never
• Twisting – Never
• Concentrating for long periods of time – Continuous
• Applying common sense to deal with problems involving standardized situations – Continuous
• Reading, writing and comprehending instructions – Continuous
• Adding, subtracting, multiplying and dividing – Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are