Client Account Representative

Company Description

Skillbridge Academy is a forward-thinking organization dedicated to empowering professionals and organizations through strategic communication, education, and innovative outreach initiatives. Our team is committed to building strong connections between brands and communities while fostering an environment that supports professional development and collaboration. At Skillbridge Academy, we believe that effective communication is the foundation of meaningful growth, both for our clients and our team members.

Job Description

Skillbridge Academy is seeking a motivated and professional Client Account Representative to join our team in Cincinnati, OH. In this role, you will serve as a key point of contact between our organization and our clients, ensuring that accounts are managed effectively and that clients receive outstanding support.

The ideal candidate is organized, detail-oriented, and comfortable communicating with clients while supporting account management and internal coordination. This role offers an excellent opportunity for individuals who enjoy working in a collaborative, client-focused environment and want to build a long-term career in business services.

Responsibilities

• Maintain positive and professional relationships with assigned client accounts

• Serve as a primary point of contact for client inquiries and requests

• Coordinate with internal teams to ensure client needs and expectations are met

• Monitor account activity and assist with account updates and documentation

• Support onboarding processes for new clients and ensure a smooth transition

• Prepare reports and maintain accurate client records

• Identify opportunities to improve client satisfaction and service delivery

Qualifications

• Strong communication and interpersonal skills

• Excellent organizational and time management abilities

• Ability to work effectively both independently and as part of a team

• Problem-solving mindset with attention to detail

• Professional attitude and commitment to high-quality client service

• Ability to manage multiple tasks in a fast-paced environment

Additional Information

• Competitive salary ($52,000 – $56,000 per year)

• Opportunities for professional growth and career development

• Collaborative and supportive team environment

• Skill development and ongoing training opportunities

• Stable full-time position within a growing organization

• Modern and professional workplace culture