Orthopedic Medical Assistant

Site: The General Hospital Corporation

 

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

 

 

Job Summary

The Medical Assistant (MA) is an integral member of the healthcare team and is accountable for the clinical and administrative care of patients as assigned by a licensed independent provider and/or Manager. The MA position offers exposure to the clinical, operative, academic, and administrative aspects of Orthopedic Surgery. The MA participates in the direct and indirect care of patients, health maintenance, patient instruction, collaborative planning, and rehabilitation as within scope of practice and consistent with their education and training. In addition, the MA will provide administrative support to health care providers within an ambulatory setting. Developing relationships with patients, families, and colleagues, the MA functions as an interdisciplinary team member who provides quality patient care and contributes toward the attainment of important goals for the patient, the practice, and the organization. This is the ideal position for those looking to gain skill with direct and indirect patient care, and who are looking to pursue a career in the healthcare industry (clinical and/or administrative).

In addition to the General Summary Statement and Principal Duties and Responsibilities, this job description includes:
• Direct Patient Care (70%) - Medical Assistant Job Specific Tasks, Responsibilities, Skills, and Competencies
• Indirect Patient Care (30%) - Patient Service Coordinator Job Specific Tasks, Responsibilities, Skills, and Competencies

These percentages may vary based on the needs of the Department.

 

Qualifications

Direct Patient Care: Medical Assistant Job Specifics

Clinical Duties and Responsibilities: 

• Demonstrates true engagement and enthusiasm to contribute toward the care delivery needs for patients and families.
• Promotes an inclusive environment supportive of patient and family centered care for a diverse community. 
• Accepts assignments for patient care within the scope of their preparation and within current standards of practice. 
• Collaborates as a member of the health care team, contributing toward a supportive and therapeutic environment that promotes the attainment of patient goals that are specific, measurable, action-oriented, realistic, and timely. 
• Utilize two appropriate patient identification methods for each patient in compliance with regulations.
• Review the daily schedule of patients and facilitate efficient patient flow including x-ray order entry, cast/bracing requisitions, etc.
• Accurately obtains vital signs including BP, height weight, temperature etc., elicits information about the patient’s basic health status/medications, and administers relevant care within scope of practice. 

• Performs routine procedures that may include suture/staple removal, basic wound care, issue and fit durable medical equipment if appropriate within clinic setting.
• Obtain MRSA/MSSA swabs from identified pre-operative patients.

• Participates in team-based care and patient education initiatives to support the health and wellness of patients.  Reinforces patient instruction as directed by providers,
• Participates in organizational and unit-based quality improvement initiatives and compliance readiness.
• Following approved clinical practice guidelines and workflows, enters appropriate orders for radiology, laboratory testing and other care needs.
• Performs a variety of tasks, including those that may be facilitated by administrative staff, which influence the overall operations of the unit. These include patient flow, stocking of rooms, scheduling tasks and all other duties as assigned.

Indirect Patient Care: Patient Service Coordinator Specifics

Administrative Duties and Responsibilities:

• Answer and transfer telephone calls.
• Schedule and register patients for appointments/procedures, confirm appointments/procedures, prepare for patient visit by providing patient with all necessary information and completing all necessary tasks.
• Perform full front desk job responsibilities, including patient check-in/out.
• Ensure all billing/fiscal information is completed and submitted after visit