Associate, Global Operations

SUMMARY

At iDE, we are powering entrepreneurs to end poverty. We have powered over 35.5 million entrepreneurs to end poverty and realize prosperity on their own terms. We are an unconventional, progressive nonprofit organization that believes in the power of entrepreneurship to solve the world’s most pressing problems. We look for innovative ways to leverage our market-based approach to transform the lives of millions of people to create lasting and meaningful change. 

The Global Operations Department is responsible for excellence in operational and financial performance of Country Offices and their portfolio of projects, in partnership with Country Directors and their teams. The Global Operations Associate supports a portfolio of country program operations and project management under the direction of Global Operations Manager. This person also engages with HQ departments, iDE Canada, and iDE UK as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Country Portfolio Backstopping

Global Operations Associate will be assigned to support specific country portfolios/programs located in iDE’s Asia region. Portfolios may switch depending on organization and country office needs. Duties will include, but are not limited to:

• General communications:
• Review emails, prioritize tasks, and coordinate solutions with Global Operations Manager/ Director
• Engage with relevant country office point person(s) to update on priorities and ensure that all project and country office management tasks are progressing on schedule
• Participate in calls with country level operations staff and/or Country Directors
• Program reporting and project management:
• Provide project start up and project close down support
• Support the drafting and review of subcontracts, sub agreements, and/or consultancy agreements
• Track upcoming deliverable report deadlines and share with country programs to meet contractual deadlines and compliance. More direct reporting responsibilities might be required for select projects, as needed for a country portfolio
• Work with country programs to facilitate reviews and edit reports and other deliverables
• Review payment requests for external consultants
• Research donor policies and regulations to address contract questions, ensure compliance, and manage risk 
• Review and analyze monthly project spend against planned budgets
• Track project deliverables and ensure deliverables timelines are met. 
• Assist in maintaining iDE systems and serve as knowledge management resource, including:
• Salesforce data entry, monitoring, and reporting
• Filing and organizing project documents on Google Drive
• Verifying project records are accurate and complete
• Tracking of tasks and project needs in Asana 
• Upkeep of other operational tracking for the Operations team as required 
• Develop agendas and support with country office meetings
• Support country office recruitment efforts
• Assist in development of organizational Standard Operating Procedures
• Assist Global Operations team to develop systems, processes, and procedures for common operational processes
• Develop first drafts of guideline documents under the direction of Global Operations Manager
• Liaise with country teams and other HQ teams to understand dynamics and needs moving forward
• Collaborate with Regional Office Manager for the Asia region on SOP initiatives
• Participate in external events, conferences, and client meetings as requested
• Translate documents (if applicable)

• International travel to countries for project start up or close down as needed

OTHER DUTIES AND RESPONSIBILITIES

• Fact gathering, writing, and review for iDE internal and Board reporting
• Prepare content and update Global Operations internal website

• Draft project management tools/templates and organizational process/guidance documents.

• Consolidate and inputs and updates from across Asia Operations team for HQ monthly staff meetings
• Provide ad hoc surge support to Asia country offices
• Other duties as assigned 

Requirements

GENERAL REQUIREMENTS

• At least one year of experience in nonprofit administration, grant management and/or project management preferred. Experience or understanding of requirements of US and/or non-US donor agencies (USAID, USDA, EC, IFAD, UN orgs, World Bank, etc.) preferred.
• Self-driven, entrepreneurial, and results-oriented, with experience working in fast-paced dynamic teams.
• Superior written and verbal communication skills; cross-cultural communication sk