Food & Beverage Operations Manager - Indianapolis Motor Speedway

Job Description

The Operations Manager I will typically supervise entry-level employees and is responsible for leveraging process and procedures to maximize productivity and ensure high-quality deliverables. They also handle the allocation of budget, administering adequacy of resources to support business operations for clients' satisfaction.  

Job Responsibilities

Concessions Operations & Execution

• Oversee daily operations of all concessions stands, portable locations, and specialty outlets throughout the venue.
• Ensure all locations are properly staffed, stocked, set, and ready for service each event day.
• Maintain food safety, sanitation, and equipment standards across all concessions areas.
• Partner with culinary teams to execute menus, product offerings, prep levels, and service flow plans.

Inventory & Financial Controls

• Manage inventory processes—including ordering, receiving, transfers, weekly counts, and reconciliation.
• Monitor product usage and implement strategies to reduce waste, prevent product loss, and ensure accurate COGS.
• Analyze sales trends and adjust pars to ensure product availability without overstocking.
• Responsible for monitoring stand sheets, cash handling procedures, and adherence to Aramark financial policies.

Labor Planning & Staffing

• Build and execute labor plans for all concession events, ensuring coverage aligns with forecasted volumes.
• Coordinate with HR, staffing teams, and NPO (non-profit) groups to meet labor needs across all locations.
• Track labor performance, manage OT, and make real-time staffing adjustments during events.
• Train and develop supervisors, stand managers, and hourly staff to maintain consistency in operations.

Employee Relations & Leadership

• Lead, coach, and support a diverse workforce including part-time employees and volunteer groups.
• Address and escalate employee relations issues appropriately, working closely with HR when needed.
• Foster a positive and inclusive work environment focused on teamwork, communication, and service.
• Provide performance feedback, corrective action, and recognition to drive engagement and accountability.

Guest Experience & Client Partnership

• Maintain a visible presence in locations on event days—supporting staff, resolving issues, and ensuring top-tier service.
• Build strong relationships with IMS leadership and Aramark partners to deliver client satisfaction.
• Implement best practices in concessions service, speed of service, and guest flow.

Administrative & Compliance

• Support wage & hour compliance, scheduling practices, and timekeeping accuracy.
• Oversee payroll review and approval for concessions employees.
• Ensure adherence to all health, safety, and compliance standards.
• Assist with special projects, preseason planning, and race-week operational setup.

This job profile does not contain a comprehensive listing of all duties and responsibilities. Duties may change or be assigned based on business needs.

Qualifications

• At least 1-2 years of relevant experience in the related field. 

• Requires High School diploma or equivalent experience. Bachelor’s degree preferred.   

• Must be able to work efficiently and independently 

• Requires ability to solve unique and complex problems that have a broad impact on the business in both the short and long term.   

• Must have the ability to multi-task, as success in this role will be defined as being able to think quickly and adjust/adapt as necessary to accomplish goals.   

• Excellent leadership and communication skills, assisting the team on inquiries and concerns, as well as resolving production complaints. 

• Must have a valid driver’s license and be able to obtain DOT certification to operate DOT regulated vehicles. 

• Ability to respond quickly to changing demands.  

• Strong customer service principles and practices are required. 

• Must have the ability to influence without having direct authority.   

• The ability to deal with internal and external stakeholders, to include various levels. 

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

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