Assistant General Manager | Papakea Resort

Assistant General Manager | Papakea Resort
Let’s start off with the most important part-what’s in it for you:

The Perks
*Eligibility of perks is dependent upon job status
• Get Paid Daily (Make any day payday)
• Paid Time off & Holiday Pay (Because Balance Matters)
• Benefits - Medical, Dental, Vision, Disability, 401K
• HSA/FSA Plans -with employer contribution
• Values Based Culture (#OMGLIFE)
• Culture Add (Creating Space for Fresh Perspectives)
• Referral Bonus (Get Paid to Recruit)
• Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)
• Employee Assistance Program
• “Columbia Cares” Volunteer Opportunities
• Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
• Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
• Online Learning Platform to Help You Grow!
• Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)
• Cellphone Allowance
• Incentive Eligible

Our Commitment to you:
“People never forget how you made them feel.” Maya Angelou’s famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success.
Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other’s backs. We show up every day with open hearts, an inclusive mindset, and a genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet.

What you’ll do:
The Brass Tacks
• Supervising procedural aspects of the front office (Including Front Desk, Reservations, Administration), maintaining a presence during peak traffic periods.
• Ensuring resident, guest, and team member needs and concerns are responded to in a timely, professional and friendly manner with a focus on service recovery when applicable.
• Performing front desk agent duties as necessary, such as registration, check out and processing room reservations for guests.
• Oversees security department ensuring that all safety and security policies and procedures are followed.
• Assisting with the training, coaching and development of team members across security and front office.
• Assisting with interviewing team members.
• Maintaining an up to date working knowledge of all property amenities as well as any special events.
• Preparing daily reports and distributing as directed.
• Understanding of all front office standards and assisting in solving deficiencies.
• Supplying residents and guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest.
• Adhering to the annual budgeted expenses
• Ensure that all team members provide residents and guests with exceptional services
• Effectively manage a team including but not limited to recruiting, training, scheduling, and managing performance of front desk concierge, housekeeping and maintenance professionals
• Able to work into the evening, nights, weekends and holiday’s as required
• Able to provide open and effective lines of communication and address issues or concerns in a prompt and efficient manner
• Respond to after-hour calls as necessary
• Reports and addresses unsafe conditions in accordance with processes contained in the emergency procedure manual
• Provides overall direction, coordination and leadership for multiple departments in the property
• Direct liaison to all community organizations, city officials, industry associations and public relations entities
• Participates in preparation of the annual operating budget and financial plans which support the overall objectives of the property
• Creates and monitors annual operating goals, addressing all the drivers (Financial, Resident, Infrastructure, and Learning and Growth)
• Works with department leaders to meet or exceed established budgetary guidelines.
• Directs the accurate and on-time preparation, production and distribution of all required reports
• Protects and enhances the value of all property assets through appropriate programs in maintenance, security, emergency preparedness, housekeeping and capital improvements
• Analyzes resident feedback and discusses findings with department leaders. Institutes changes and upgrades in service as necessary
• Provides timely formal assessment of indi