Lead, Fraud Services & Financial Crime

Payments Canada is at the forefront of the Canadian payment ecosystem. Our purpose is to make payments easier, smarter and safer for all Canadians. Every day we are working diligently to ensure your payments are cleared and settled. In 2024 alone, our systems cleared approximately $107 trillion or $424 billion each business day! If you are passionate about payments and want to help ensure that these financial transactions in Canada are carried out safely and securely, working with us is for you!
| Who we are
We are a public purpose, non-profit organization situated at the center of Canada’s payment ecosystem. We own and operate payment systems that process hundreds of billions of dollars’ worth of payment transactions every business day. We convene ecosystem participants to discuss their multiple and diverse interests and ideas and to navigate industry-level challenges. We adhere to a set of values that are our north star:
Inspire trust, build community and enable change.
Payments Canada — where our country connects: Payments Canada — Who we are

| Our culture

With our people in mind, we have created a culture that fosters authenticity, collaboration, innovation and development. We empower one another, make meaningful contributions that not only impact the organization, but our country! We develop and nurture meaningful connections that drive innovation in our ecosystem. We are Payments Canada!

Do you want to make payments easier, smarter and safer for Canada? Join us today!
You need to work here if
• You love working with passionate, ambitious and collaborative colleagues.
• You want to be challenged and lead unique initiatives.
• You want to grow, develop and become a subject matter expert in your field.
• You want your work to make an impact in your community and country.
Come and join us — where payments meet purpose!


| What we are looking for
The Lead, Fraud Services and Financial Crime, will be part of the Payments Products team that plays a critical role in advancing Payments Canada’s objective to shape the future of payments and ensure a trusted and secure payment system with central services that enable Participants to outmaneuver fraud perpetrators. The incumbent will own and manage key activities including developing fraud roadmaps, coordinating, analyzing and executing on Fraud work packages for the Real-time Rail (RTR). This role will collaborate closely with Payment Canada’s Transform, Delivery, Run pillars as well as other cross-functional groups, to provide detailed knowledge of market conditions needed to ensure that necessary features, functionality and supporting structures are in place.

| A day in the life
Your responsibilities as the Lead Fraud Services will include but are not limited to:
Strategy and Business Development
• Drive the roadmap development and submission of business cases, oversee the end-to-end process of resolving business issues, and provide thought leadership on fraud initiatives, product strategy and innovation initiatives.
Data Analysis and Research
• Conduct data analysis, develop payment fraud control journey flows, preview product designs for user experience, fraud mitigation and collaborate with engineering teams to enhance user flows and resolve issues.
Product Life cycle management
• Lead the pre-discovery and discovery phases of the fraud services product life cycle by defining and utilizing market research and gathering stakeholder insights to develop compelling value propositions and develop business requirements that mitigate network-level fraud risks.
Stakeholder Management
• Build and maintain relationships with key stakeholders, including member fraud groups, regulators, third-part vendors and internal groups to achieve successful outcomes and manage interactions proactively.

| What you need to be successful
• Undergraduate degree in Business, Economics, Math or related discipline.
• Minimum of seven (7) to ten (10) years of progressive work experience in fraud management, risk management, and business analysis preferably in the financial sector.
• Experience in Product Development and Product Management disciplines, including Stage Gate is a preferred asset.
• Knowledge of payments and financial crime / anti-money laundering is considered an asset.
• Knowledge of anti-money laundering detection and investigations is an asset
• Ability to effectively bridge cross-functional teams, and vendor teams to ensure successful delivery of the defined output.
• Ability to solve complex problems requiring cross organization strategy alignment.
• Ability to manage uncertainty and synthesis of available information on fraud experiences, discern appropriate options and support a recommended path.
• Experience with developing and promoting frau