Emergency Assistance & Pathway of Hope Case Manager / Food Pantry Coordinator

Job Objective: Coordinate social services activities for the corps. Provide direct assistance and/or referral to clients in need based on established criteria; assess all families with minor children for eligibility in the Pathway of Hope (POH) program.  Deliver all POH services using the strength-based case management model to families with a desire to take action to break the cycle of crisis and change the trajectory of their lives.  Responsible for pantry including, but not limited to, the transferring of food from donation locations to The Salvation Army’s food pantry. Duties involve interviewing clients to identify problems, determining assistance needed, giving direct assistance, or referring them to the appropriate agency. Responsibilities require considerable contact with the general public and other agencies. 

 

Essential Functions: 

Emergency Assistance 

• Schedule, interview and evaluate needs of individuals and families 

• Determine level of assistance needed. Develop client assistance plan 

• Learn about community agencies providing aide, maintain referral list, provide referrals to appropriate agencies and services when further assistance is needed 

• Be knowledgeable of current policies and regulations governing eligibility for clients 

• Provide assistance in accordance with established schedules and guidelines, checking eligibility with MAACA data base 

• Create and update client files and MAAC database files by recording each contact made with clients 

• Maintain social services procedures and fund balances in MAAC 

• Write and maintain confidential client case notes, documenting requests, findings and services rendered 

• Provide short-term case management services as appropriate 

• Enter pertinent information into community emergency assistance databank 

 

Food Pantry 

• Maintain the food pantry in all areas that adhere to Kansas Food Bank and The Salvation Army food handling policies.  

• Finish the appropriate paperwork for the Kansas Food Bank and The Salvation Army reports in a timely manner.  

• Pick up store donations, weighing them, and preparing them for food pantry or breadline. 

• Maintain gas logs in the canteen.  

• Work with the staff and volunteers to serve clients in a friendly and courteous manner. Helping donors bring in donations.  

• Help clients carry items up and down stairs.  

• Keep communication open with all staff, supervisor, volunteers, and clients. Assisting with obtaini