Customer Service Agent - LAX Airport

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work.  Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company. 

 

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Service Agent. The Customer Service Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position. 

 

The pay for this position starts at $20.00/ hour

 

This position is located at Los Angeles Airport (LAX) - 9020 Aviation Blvd. Inglewood, CA 90301

 

Apart from religious observances, must have open availability to work 40 hours/week including days, nights, graveyard shift, weekends, and holidays. 

 

We offer:

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401k
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

Responsibilities

We are hiring now for immediate openings.  Responsibilities include:

• Greets and answers customer questions and provides assistance based on each customer’s needs and requests, by brand.  In some locations, which offer both brands, this job responsibility requires keen understanding of the differences between products and services offered by both.
• Identifies and attends to the customer by name, verifies rental agreement and reservation.
• Ensures a pleasant, smooth and efficient handling of the rental for each customer by assisting in the exchange and return vehicle processes.
• Works on behalf of the customer and the company to resolve issues in a fair and equitable manner to ensure continued customer loyalty.
• Makes eye contact and greets all customers; thanks each customer at the conclusion of their transaction.
• Provides all customers with undivided attention while assisting them.
• Prepares all rental and return documents accurately and completely.
• Offers all customers assistance with directions, maps, local area information and appropriate service information.
• Reviews rental parameters with all customers to ensure a complete understanding of our rates and service charges.
• Ensures that the return date and time on the rental agreement is accurate.
• Reviews all charges at the time of vehicle return.
• Prepares the Rental Agreement Folder with all required information.

Equal Opportunity Employer/Disability/Veterans

Qualifications

• This position requires a valid Driver's License
• Must have one year of prior customer service or sales experience (retail, customer facing preferred)
• Apart from religious observances, must have open availability to work 40 hours/week including days, nights, graveyard shift, weekends, and holidays. 
• A minimum of basic level experience and understanding of a PC and Microsoft Office Products required
• Must be at least 18 years old
• High School Diploma or G.E.D. required
• Must be authorized to work in the U.S. and not require work authorization sponsorship by our company for this position, now or in the future

We will consider qualified applicants with criminal histories as required by, and consistent with, applicable law.